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NBX 6.5 CALL TRANSFER

oiscx
Occasional Advisor

NBX 6.5 CALL TRANSFER

Hi!



I'm having some problems with NBX Messaging when the auto attendant answer the call and I dial the number that I want to reach the system say "please wait I’m transferring you now" and the call goes MUTE until someone answer in the extension that I’ve dialed. It was suppose to keep ringing until someone pickup the call.



Thats a big problem to me becouse if the other side take some time to answer most of the people think that the call has dropped and hangs up.



How can I fix that?



Tkz!

8 REPLIES
bosoxfan_1
Super Advisor

Re: NBX 6.5 CALL TRANSFER

Sounds like you have Music On Transfer enabled, but no music source tied to the NBX. That would result in silence during the transfer.

Check the Enable Features System Wide Netset page and see if Music on Transfer is enabled...do you have a music source plugged into your NBX???

oiscx
Occasional Advisor

Re: NBX 6.5 CALL TRANSFER

Hi!



I have no music source plugged into my NBX.



My settings (Enable Features System-Wide):

OFF -Handsfree on Internal Transfer/Camp On

OFF - Handsfree on External Transfer/Camp On

ON - Enable SIP

OFF - One Button Transfer

OFF - Pulse Dialing

OFF - System-Wide CLIR

ON - Supervisory Monitoring

OFF - Call Timer

OFF - Music on Hold

OFF - Music on Transfer

ON - NBX Messaging (always available) with G729



External Page Alert Volume: 5

External Paging Delay: Long Delay

Caller ID Wait Timer: 6

Extensions Start At: 1000

External Prefix: 9

RTP DTMF Payload Type: 97



Anyone can HELP?!



Tkz!

bosoxfan_1
Super Advisor

Re: NBX 6.5 CALL TRANSFER

another question.

1. does this occur on internal transfers? or tranfers from outside calls?? if outside, what kind of card are you using? an analog card? or PRI??



Ed Holt
Regular Advisor

Re: NBX 6.5 CALL TRANSFER

Are you using built in Messaging or are you using the VCX sip IP messaging?

3Com Certified IP Telephony VCX/NBX Expert
3Com Certified IP Telephony VCX/NBX Expert CCNA
oiscx
Occasional Advisor

Re: NBX 6.5 CALL TRANSFER

Sorry about the delay. Only outside calls that come from a trusted endpoint SIP. Over PSTN it works fine.



Using built in Messaging of NBX 6.5 SIP MODE.

This message was edited by oiscx on 5-14-09 @ 10:45 PM
oiscx
Occasional Advisor

Re: NBX 6.5 CALL TRANSFER

Anyone can help plz?!

bosoxfan_1
Super Advisor

Re: NBX 6.5 CALL TRANSFER

What kind of trusted SIP endpoint is it? I know in our Audiocodes gateways, the ringback functionality has to be set on the Audiocodes.

oiscx
Occasional Advisor

Re: NBX 6.5 CALL TRANSFER

Its an asterisk. What do i have to do??