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NBX ATA Issue - Dial 9 setting

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Justin_Goldberg
Valued Contributor

NBX ATA Issue - Dial 9 setting

I have some NBX ATA's where some require dialing 9 and some don't.

 

Is there any way to make it uniform, either always dial 9 or never dial 9?

 

I don't see any setting in the NBX or the ATA to fix this.

3 REPLIES
bosoxfan
Trusted Contributor
Solution

Re: NBX ATA Issue - Dial 9 setting

hi

check and make sure that the ATA extensions are in Table 1..

go to Dialplan/Tables, Internal 4 digit extensions, the ATA should be in there by default.. only thing

I can think of is it is not there for some reason and in a different table.

bosoxfan
Trusted Contributor

Re: NBX ATA Issue - Dial 9 setting

one other thing I thought of... some phones you can set so it will dial a "9" for you if you

dial say 9 digits.. so it would be the phone that is prepending the 9.. check the phone.. not

sure what kind you have or if it has this capability.

Justin_Goldberg
Valued Contributor

Re: NBX ATA Issue - Dial 9 setting

Thanks. I'm looking closer at the dial plan.