IP Telephony - NBX
cancel
Showing results for 
Search instead for 
Did you mean: 

NBX V3000 CDR Problem

roygonce
Occasional Visitor

NBX V3000 CDR Problem

Hi Guys



We have a NBX V3000, when we try retrive records from NBX, NBX Call Reports Software show this message



"Error"



An error occurred while retrieving information from the NCP.



There may be a problem with your network connection



Error info:



 



We purged all CDR records, after 1 day we try again and received the same error.



 



May anybody help us?





NBX Call Reports Version 6.0.3



 




Thanks!



 



 



 



11 REPLIES
DanCarroll
Frequent Advisor

Re: NBX V3000 CDR Problem

 make sure the CDR password is correct on your pc and in the password administration area of the NBX v3000



merlin_1
Super Advisor

Re: NBX V3000 CDR Problem

You should be running R6.0.63 code at the minimum .



Also cdr software  6.0.22 is the latest .


So CDR should be at least 6.0.18 or higher ......



roygonce
Occasional Visitor

Re: NBX V3000 CDR Problem

 Password is correct, when we purge CDR, reports can be retrieved, after one day, Same Problem..!



 



roygonce
Occasional Visitor

Re: NBX V3000 CDR Problem

NBX Versión 6_0_63



NBX Call Reports Versión 6.0.3




I can repeat..! The problem is:



when we try retrive records from NBX, NBX Call Reports Software show this error Message:





"Error"



An error occurred while retrieving information from the NCP.



There may be a problem with your network connection



Error info:



We tryed the next



Purged all CDR records, retrieve records from NBX (No problem), after one day, when we try retrieve records again, NBX Call Reports Show error message.



Is complicated for us, because if everytime purge data we every day lost important data.



 Please Help..! 





merlin_1
Super Advisor

Re: NBX V3000 CDR Problem

2.0.96125833.3593679.html



 



3KB above to start the troubleshooting process ....



run this url with your ip address and cdr pwd . Try using 8 zero's for your cdr pwd in this test ....



        Your IP address                                         8 zero's as the cdr passowrd



http://10.211.230.3/htfs0/billing.txt?billing,00000000,2000,1,1



 



 



 



bosoxfan_1
Super Advisor

Re: NBX V3000 CDR Problem

First of all, you should upgrade cdr to 6.0.17.. DO NOT TAKE ANY VERSION OF CDR ABOVE 6.0.17.



CDR 6.0.17 was the last version of cdr to be supported with NBX 6.0.x...



 



Secondly, these seems like a network/pc issue when copying over large files.. are you on the same subnet as



the NBX? How many hops away? The fact that you can get 1 day's worth of data, but not multiple days



leads me to believe that the network connection times out... You could do a network trace to see



what the issue is...



roygonce
Occasional Visitor

Re: NBX V3000 CDR Problem

Merlin:



I followed your instructions, I copied the link that says, I modified the IP Address, I could collect the data, but how do I read this data?


It is in TXT format and XML is not



Thanks..!



merlin_1
Super Advisor

Re: NBX V3000 CDR Problem

So you can open this page and see all of your data in XML format ? Is this correct ? If yes , then your passwor dis fine and it seems to be a connection issue .



 



This means that the NBX is accessable and the data is there . Your timeout message can be a lot of things .  Has this ever worked ?  When did it stop working ?



 



You may have to FTP in and check the daily file to see if maybe something is getting corrupted , like a time and date change , a file name change etc .



 



We use ws_ftp32 LE and set the account up as a passport . Log in via the admin pwd and go to the cdr directory . You can remove and/or delete the files here and save them until you find your issue .



This message was edited by merlin on 2-12-10 @ 10:33 AM
roygonce
Occasional Visitor

Re: NBX V3000 CDR Problem

Merlin



 



Thanks..!



 



The problem is fix..!



 



You are great..!



 

merlin_1
Super Advisor

Re: NBX V3000 CDR Problem

You are very welcome ! Glad I could help !



mikeS
Occasional Advisor

Re: NBX V3000 CDR Problem

The issue may reside with the version of NBX you are on is not compatible with the version of NBX CDR reporting tool.