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NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

SiramaRamon
Frequent Visitor

NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

On our NBX, if we receive 1 inbound call any additional inbound calls will ring but when the end user picks up they get a busy signal. PRI card has been reset, System has been restarted and still the same. Status of card seems clean, and available. Outbound calls are fine, and the 1st inbound is always fine as well. We are running version r5_0_31 Any insight on this issue will be appreciated.
7 REPLIES
bosoxfan
Trusted Contributor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

...go to dialplan/extension list and make sure that all your PRI channels are in the right extension list,

this is usually *0002.

 

sometimes this is a telco issue.. connect a console to the pri card (9600.8.n.1.n),

then type

cli <return>

stklog -iep on

 

then make the calls.. you can see why it is busy.. if you see NT disconnecting, that is the telco disconnecting.

You can post here for people to look at.

 

to shut off the logging, type stklog -iep off

 

SiramaRamon
Frequent Visitor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

I will try this in the morning and will post results; would this be caused by a faulty dlc (digital line card)? I have restarted the system, the iad router, and reset the dlc. There are no error lights, nor error messages in the log. All the channels on the card seem available.
SiramaRamon
Frequent Visitor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

This is the puTTY session log:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2012.03.29 10:01:17 =~=~=~=~=~=~=~=~=~=~=~=
-> cli
pri-if0-A->0329:095730 DSPDriver I RM Route 1 0 24 24
stlklog -iep on
0xb59358 (tADCTask):
Unrecognised command.
pri-if0-A->stlklog -ir0329:095821 DSPDriver I UC Route 00e0bb24d26a 11 0
p
0xb59358 (tADCTask):
Unrecognised command.
pri-if0-A->stklog -eiep on
0xb59358 (tADCTask):
Stack log message filter changed. Pattern 0x.....LSM
L=1: LIFLOG, L=2: SMELOG
S - State Change (DSL 0 + (2 * DSL 1) + (4 * DSL 2) + (8 * DSL 3)
M - Mailbox Msgs (- " -)
ISDN_CSC 0x20000000
ISDN_CC 0x20000000
ISDN_NS 0x20000000
ISDN_DL 0x20000000
ISDN_ME 0x20000000
ISDN_SME 0x20000000
ISDN Layer 3 (NS): Hex (off), Parsed (off), Raw (off)
ISDN Layer 2 (DL): Raw (off)
pri-if0-A->0329:095946 DSPDriver I MC Filter added (01e0bb000015, 11)
0329:095946 DSPDriver I MoH Source Mac 00e0bb247192
0329:095946 DSPDriver I MoH Route Added 01e0bb000015 Vdn=11 Idx=0 Cnt=1
0329:095946 DSPDriver I Non-IP MC Route Add IP 0.0.0.0
0329:095946 DSPDriver I UC Route 00e0bb24d26d 1 0
0329:095946 DSPDriver I Q empty unexpected 0
0329:095946 DSPDriver I UC Route 00e0bb24d26d 1 0
0329:095949 DSPDriver I UC Route 00e0bb24d26a 11 0
0329:095949 DSPDriver I RM Multi Route 11
0329:095949 DSPDriver I MCast Route rem 01e0bb000015 Vdn=11 Idx=0 Cnt=0
0329:095949 DSPDriver I MCast Filter removed (01e0bb000015, 11)
0329:100003 DSPDriver I MC Filter added (01e0bb000015, 1)
0329:100003 DSPDriver I MoH Source Mac 00e0bb247192
0329:100003 DSPDriver I MoH Route Added 01e0bb000015 Vdn=1 Idx=0 Cnt=1
0329:100003 DSPDriver I Non-IP MC Route Add IP 0.0.0.0
0329:100010 DSPDriver I MoH Route Added 01e0bb000015 Vdn=11 Idx=1 Cnt=2
0329:100010 DSPDriver I Non-IP MC Route Add IP 0.0.0.0
0329:100013 DSPDriver I UC Route 00e0bb24d26a 10 0
0329:100024 DSPDriver I UC Route 00e0bb24d26d 2 0
0329:100024 DSPDriver I UC Route 00e0bb24d26d 2 0
0329:100028 DSPDriver I RM Route 2 0 24 24
0329:100036 DSPDriver I RM Multi Route 1
0329:100036 DSPDriver I MCast Route rem 01e0bb000015 Vdn=1 Idx=0 Cnt=1
0329:100046 DSPDriver I UC Route 00e0bb24d26a 11 0
0329:100046 DSPDriver I RM Multi Route 11
0329:100046 DSPDriver I MCast Route rem 01e0bb000015 Vdn=11 Idx=1 Cnt=0
0329:100046 DSPDriver I MCast Filter removed (01e0bb000015, 11)
0329:100047 DSPDriver I RM Route 10 0 24 24
0329:100047 DSPDriver I MC Filter added (01e0bb000024, 11)
0329:100047 DSPDriver I MC Route 01e0bb000024 11
0329:100047 DSPDriver I Non-IP MC Route Add IP 224.0.1.2
0329:100047 DSPDriver I MC Route 01e0bb000024 10
0329:100047 DSPDriver I Non-IP MC Route Add IP 224.0.1.2
^C^C

bosoxfan
Trusted Contributor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

unfortunately, the logs show no calls.. were there any incoming calls showing the issue when

you took the log? it does not look like it.

SiramaRamon
Frequent Visitor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

There were 3 calls, one that went through and 2 with busy signal. I left the capture running to pull more data later.
SiramaRamon
Frequent Visitor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

Please see attached file.

bosoxfan
Trusted Contributor

Re: NBX v3000 returning "resource unavailable" to carrier, after 1 inbound call

I NT: CLEAR_IND (REL) Chan: 0x02, CallID 0x01e0

0329:104932 ADC I Cause (0x08) Loc: 0x00

0329:104932 ADC I Cse: 0x2f RESOURCE_UNAVAILABLE

 

NT is your telco.. NT is sending a CLEAR indicator and saying RESOURCE UNAVAILABLE. .so it is the

telco that is disconnecting the calls.. call them and send them these logs since they are PRI logs which

are pretty standard.. they should be able to help you.. let us know.