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Nbx V3001BRI rel 6_0_55 crash

SctNbx
Occasional Advisor

Nbx V3001BRI rel 6_0_55 crash

Hi,
I have a v3001bri with 2 PRI Board, 1 BRI Board in the chassis.
The Machine Crashes At least once a week, and I have to restart from web management. Where Can I find the problem? There is a debug level in logs settings?
Thanks
11 REPLIES
bosoxfan
Trusted Contributor

Re: Nbx V3001BRI rel 6_0_55 crash

Any details on the crash?

are the phones on the same subnet as the NBX still getting dialtone???

is voicemail and auto attendant operations still working.

 

First place to look is to connect a console to the NBX.. when it "crashes", do an "i" command.

Is anything in SUSPEND mode (other than the debugger process)

You should also do an InetStatShow and post it here

That is a beginning...

SctNbx
Occasional Advisor

Re: Nbx V3001BRI rel 6_0_55 crash

All phones, and attendant console are on the same subnet, and when NCP is blocked all phones, attendant console,  all operator are blocked. Only webmanager respond.

You can help me to do InetStatShow I am newbie.

Thank you very much.

bosoxfan
Trusted Contributor

Re: Nbx V3001BRI rel 6_0_55 crash

Sorry, the correct command is inetstatShow (upper and lower case does make a difference !!)

 

SctNbx
Occasional Advisor

Re: Nbx V3001BRI rel 6_0_55 crash

There are special methods to configure com1? Because I see nothing Hyer Terminal!

Thanks

bosoxfan
Trusted Contributor

Re: Nbx V3001BRI rel 6_0_55 crash

the console shouldbe 9600-8-n-1-n.. then you should see your prompt.

wsbcs01
Occasional Advisor

Re: Nbx V3001BRI rel 6_0_55 crash

I had a similar problem with V3001 Analog; memory problem. Replace the memory module and while you have the chassis open, install a 512MB module

SctNbx
Occasional Advisor

Re: Nbx V3001BRI rel 6_0_55 crash

Thanks for the reply.

Where is possible buy online memory no more expensive?

What kind of memory?

 

Thank you very much

bosoxfan
Trusted Contributor

Re: Nbx V3001BRI rel 6_0_55 crash

The 3001 takes a 512mb upgrade (you actually replace that with the memory that is in there since only one slot)
HP number is JD721A, the old 3com number was 3c10245.
You can try HP, not sure if they have any left. .if not, then try the secondary market... good luck
SctNbx
Occasional Advisor

Re: Nbx V3001BRI rel 6_0_55 crash

Report the inetstatshow result

Active Internet connections (including servers)
PCB      Proto Recv-Q Send-Q  Local Address      Foreign Address    (state)
-------- ----- ------ ------  ------------------ ------------------ -------
fb07d08  TCP        0      0  192.168.1.250.20485   192.168.1.71.1047
fb072b8  TCP        3      0  192.168.1.250.23      192.168.1.26.2070
fb07c00  TCP        0      0  192.168.1.250.20485   192.168.1.41.1034
fb05b84  TCP        0      0  127.0.0.1.20482       127.0.0.1.1026
fb05b00  TCP        0      0  127.0.0.1.1026        127.0.0.1.20482
fb05a7c  TCP        0      0  0.0.0.0.20482         0.0.0.0.0
fb058f0  TCP        0      0  0.0.0.0.8025          0.0.0.0.0
fb0586c  TCP        0      0  0.0.0.0.143           0.0.0.0.0
fb057e8  TCP        0      0  0.0.0.0.8889          0.0.0.0.0
fb05764  TCP        0      0  0.0.0.0.8143          0.0.0.0.0
fb056e0  TCP        0      0  0.0.0.0.2323          0.0.0.0.0
fb0565c  TCP        0      0  192.168.1.250.20481   192.168.1.250.1025
fb055d8  TCP        0      0  192.168.1.250.1025    192.168.1.250.20481
fb05554  TCP        0      0  0.0.0.0.1024          0.0.0.0.0
fb054d0  TCP        0      0  0.0.0.0.80            0.0.0.0.0
fb0544c  TCP        0      0  0.0.0.0.20481         0.0.0.0.0
fb053c8  TCP        0      0  0.0.0.0.2093          0.0.0.0.0
fb05344  TCP        0      0  0.0.0.0.20485         0.0.0.0.0
fb051b8  TCP        0      0  0.0.0.0.23            0.0.0.0.0
fb04fa8  TCP        0      0  0.0.0.0.21            0.0.0.0.0
fb059f8  UDP        0      0  0.0.0.0.2093          0.0.0.0.0
fb05974  UDP        0      0  0.0.0.0.1027          0.0.0.0.0
fb052c0  UDP        0      0  127.0.0.1.1024        127.0.0.1.17185
fb0523c  UDP        0      0  0.0.0.0.17185         0.0.0.0.0
value = 1 = 0x1

 

 

bosoxfan
Trusted Contributor

Re: Nbx V3001BRI rel 6_0_55 crash

hi

We need the results of the "I" command and the inetstatShow when the incident does occur.

From the above, it seems everything is running fine.

SctNbx
Occasional Advisor

Re: Nbx V3001BRI rel 6_0_55 crash

Ok, the next time that happens, if  is possible use the "l" command and copy the resoult of inetstatShow

 

thanks