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No SMTP notify on NBX V3000B

Tophat
Occasional Contributor

No SMTP notify on NBX V3000B

Have a V3000B system that is not sending out SMTP email notifications - I've been doing this a long time and I know all of the usual network causes and fixes. In this case the firewall simply shows no SMTP port 25 traffic at all from the NBX after a voicemail message is sent on any mailbox with email notification in place. It's like it's not even trying. No NBoss records, nothing.

 

Of course the system has all the necessary COS, Voicemail and User settings in place. Clues?

2 REPLIES
merlin215
Valued Contributor

Re: No SMTP notify on NBX V3000B

You say no traffic from the nbx . The only sure wy to do that is to see a network trace or enable cfg logging for intetnot0 If you do not see any traffic from the nbx then check the mailbox settings / email address . Check system settings ip configuration info . Make sure it is set up correctly first ....
bosoxfan
Trusted Contributor

Re: No SMTP notify on NBX V3000B

If not SMTP coming out of the NBX, check your DNS settings. I have seen this if the DNS name could not be resolved, NBX would not even try to send out the mail...just a thought !