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SIP upgrade problem

mswann60_1
Advisor

SIP upgrade problem

We updgraded the software to 6_5_22 then added the memory. The V3000 sees the memory, but the SIP menu is still not active in the software interface tool panel on the left.



Software Version:                                 R6_5_22


System Serial #:                                   0750801202


Host Name:                                           V3000


IP Address:                                           192.168.1.15


Default Gateway:                                 192.168.1.1


Subnet Mask:                                       255.255.255.0


Network Protocol:                                IP-on-the-fly


System MAC Address:                       00:e0:bb:1c:80:37


MOH MAC Address:                            00:e0:bb:1c:80:37


Free Memory (in bytes):                     526,725,532


Memory Upgrade Installed:              YES (654,307,328 byte)


File System:                                         NBXFSV1


Date and Time:                                   Monday, August 9, 2010; 11:16:21 AM


any ideas?



 



Thanks in advance.



This message was edited by mswann60 on 8-9-10 @ 7:15 PM
6 REPLIES
bosoxfan_1
Super Advisor

Re: SIP upgrade problem

what browser are you using? NBX does not support IE 8.



Try this with Firefox or IE 7 or IE 6.



mswann60_1
Advisor

Re: SIP upgrade problem

Tried FF; nope thats not it, Actually we did not enable SIP for System wide menu; its fixed.



This message was edited by mswann60 on 8-10-10 @ 3:17 PM
mswann60_1
Advisor

Re: SIP upgrade problem

new emergency, Converted over the sip system over the weekend and now none of the phones in the office are ringing when the customers are calling what did we do wrong?



bosoxfan_1
Super Advisor

Re: SIP upgrade problem

If your customers call into an Auto Attendant and then hit 1 to go to x1000 or something, hit 2 to go someother place, etc...



The Auto Attendant messages are wiped out when you change to SIP mode and you must rerecord them. I am betting this is it . .so the customers are not hearing any announcement.



Re-record your Auto Attendant greetings. Also, your users must rerecord their name and personal greetings.



 



(reason they are wiped out is in non-SIP mode the AA and voicemails are recorded in ADPCM.. when you change to SIP, all AA's and voicemails are recorded in G.711 or G.729 whichever you chose in the Netset screen)



mswann60_1
Advisor

Re: SIP upgrade problem

I am trying to get this system  off of auto attendant



 



The tech that is doing it comes in after hours ans was supposed to do this Friday night.  I know that there is a sub menu to allow the calls to go through the system during normal working hours, I just cant find it.



bigmaneric97_1
Frequent Advisor

Re: SIP upgrade problem

On your PRI or Digital lines there is a menu that allows you to set what estension should be dialed when called.  It has open, closed, lunch and other.