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тАО03-04-2009 09:57 PM
тАО03-04-2009 09:57 PM
Schedule for Auto Attendant
Hello,
on an NBX 100 running R6 we have a DID that comes in from a PRI and rings several phones at once. At specific times throughout the day that DID needs to be forwarded to an answering service and then taken off forward.
8:00 AM Forward off
12:00 PM Forward On
1:00 PM Forward off
5:00 PM Forward On
Is there anyway to have the happen automatically to remove the human element?
Thanks in advance!
on an NBX 100 running R6 we have a DID that comes in from a PRI and rings several phones at once. At specific times throughout the day that DID needs to be forwarded to an answering service and then taken off forward.
8:00 AM Forward off
12:00 PM Forward On
1:00 PM Forward off
5:00 PM Forward On
Is there anyway to have the happen automatically to remove the human element?
Thanks in advance!
3 REPLIES 3
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тАО03-05-2009 04:25 AM
тАО03-05-2009 04:25 AM
Re: Schedule for Auto Attendant
Hello Travis!
I think you can do that with the use of TimedRoutes within the dial plan! Example follows:
DestinationRoute Create 11 Hunt Group
DestinationRoute Create 12 Answering Service
TimedRouteEntry Create 10 1 00:00 08:00 SMTWTFS 11
TimedRouteEntry Create 10 2 08:00 12:00 SMTWTFS 12
TimedRouteEntry Create 10 3 12:00 13:00 SMTWTFS 11
TimedRouteEntry Create 10 4 13:00 17:00 SMTWTFS 12
TimedRouteEntry Create 10 5 17:00 24:00 SMTWTFS 11
Then you can customize your Incoming Calls table (Table id=2) to include an entry route to TimedRoute=10. Example of this:
TableEntry Create 2 1 4910 4 4 Internal 0 10
In the DestinationRouteOperation make two entries corresponding to routes 11 & 12, where for entry 11 make operation to replace the number with the HG extension, while for 12 entry make a replace operation to change the number into the desired AA extension!
Now in the Pretranslator section you may translate (replace) that DID you mentioned with 4910 (as given in the Incoming calls table id=2 above)
I hope this will work because I did not test myself, but theorically it should work! Good Luck!
I think you can do that with the use of TimedRoutes within the dial plan! Example follows:
DestinationRoute Create 11 Hunt Group
DestinationRoute Create 12 Answering Service
TimedRouteEntry Create 10 1 00:00 08:00 SMTWTFS 11
TimedRouteEntry Create 10 2 08:00 12:00 SMTWTFS 12
TimedRouteEntry Create 10 3 12:00 13:00 SMTWTFS 11
TimedRouteEntry Create 10 4 13:00 17:00 SMTWTFS 12
TimedRouteEntry Create 10 5 17:00 24:00 SMTWTFS 11
Then you can customize your Incoming Calls table (Table id=2) to include an entry route to TimedRoute=10. Example of this:
TableEntry Create 2 1 4910 4 4 Internal 0 10
In the DestinationRouteOperation make two entries corresponding to routes 11 & 12, where for entry 11 make operation to replace the number with the HG extension, while for 12 entry make a replace operation to change the number into the desired AA extension!
Now in the Pretranslator section you may translate (replace) that DID you mentioned with 4910 (as given in the Incoming calls table id=2 above)
I hope this will work because I did not test myself, but theorically it should work! Good Luck!
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тАО03-05-2009 05:08 AM
тАО03-05-2009 05:08 AM
Re: Schedule for Auto Attendant
Thanks! I will give it a try this weekend
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тАО03-12-2009 09:18 AM
тАО03-12-2009 09:18 AM
Re: Schedule for Auto Attendant
You are missing one section..
Before the DestinationRoute Create table you need to have an entry as follows:
/ Route DefaultDestinationRoute Description
/ ----- ----------------------- -----------
TimedRoute Create 10 11 Name of Route
Mike Blank
LeBlanc Communications
Before the DestinationRoute Create table you need to have an entry as follows:
/ Route DefaultDestinationRoute Description
/ ----- ----------------------- -----------
TimedRoute Create 10 11 Name of Route
Mike Blank
LeBlanc Communications
Mike Blank
LeBlanc Communications
LeBlanc Communications
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