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тАО04-21-2011 11:06 AM
тАО04-21-2011 11:06 AM
We have 19 locations with individual NBX V5000 and V3000's We are about to convert our main software and we are expecting a ton of phone calls when we convert. I have 27 VTL's on the main NBX that our call center uses. I would like to setup a secondary destination route that would send a call to a local hunt group if it cannot reach the call center through the VTL's.
Here's what I have at one location.
On the analog lines when you dial your are forwarded to extension 5200 and the entriesin the dialplan are as follows:
TableEntry Create 1 100 5200 4 4 WAN 0 25
TableEntry Create 2 75 5200 4 4 WAN 0 25
DestinationRoute Create 25 TC West VTL Connection
DestinationRouteEntry Create 25 1 *0006
Can I add:
DestinationRouteEntry Create 25 2 4000
to make the calls to this localhunt group if the VTL's are busy?
Thanks,
Eric
Solved! Go to Solution.
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тАО04-22-2011 05:30 AM
тАО04-22-2011 05:30 AM
Re: Setting a local destination route as a second line.
Build a route for the hunt group , say something like 26 , and assign it as a second entry in your dest route list like below .
DestinationRouteEntry Create 25 1 *0006
DestinationRouteEntry Create 25 2 *0026
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тАО04-22-2011 10:58 AM
тАО04-22-2011 10:58 AM
Re: Setting a local destination route as a second line.
So something like this?
DestinationRouteEntry Create 25 2 *0070
DestinationRouteOperation Create 70 1 1 replace 400
Thanks,
Eric
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тАО04-22-2011 10:59 AM
тАО04-22-2011 10:59 AM
Re: Setting a local destination route as a second line.
the last line should have been:
DestinationRouteOperation Create 70 1 1 replace 4000
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тАО04-22-2011 11:19 AM - edited тАО04-22-2011 11:20 AM
тАО04-22-2011 11:19 AM - edited тАО04-22-2011 11:20 AM
Re: Setting a local destination route as a second line.
Can't see the whole dp but you need 2 destination routes as when the first route to the vtls are busy , you want a second route to be able to send the calls .
Yes to your first recent posting as in rte 25 and rte 70
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тАО04-22-2011 01:28 PM
тАО04-22-2011 01:28 PM
Re: Setting a local destination route as a second line.
Merlin,
The route is:
DestinationRouteEntry Create 25 1 *0006
DestinationRouteEntry Create 25 2 *0070
That should send it to the VTL's first then route 70 if the VTL's are not available. Route 70 create looks like this.
DestinationRouteOperation Create 70 1 1 replace 4000
And I think that should replace the number it is going to with 4000 the extension for the hunt group at the location.
Am I learning correctly this DP stuff correctly?
Thanks,
Eric
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тАО04-25-2011 06:47 AM