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Setting a local destination route as a second line.

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bigmaneric97_1
Frequent Advisor

Setting a local destination route as a second line.

We have 19 locations with individual NBX V5000 and V3000's  We are about to convert our main software and we are expecting a ton of phone calls when we convert.  I have 27 VTL's on the main NBX that our call center uses.  I would like to setup a secondary destination route that would send a call to a local hunt group if it cannot reach the call center through the VTL's.

 

Here's what I have at one location.

 

On the analog lines when you dial your are forwarded to extension 5200 and the entriesin the dialplan are as follows:

 

TableEntry Create   1   100  5200           4   4 WAN                0    25

TableEntry Create   2    75  5200           4   4 WAN                0    25

DestinationRoute Create    25 TC West VTL Connection

DestinationRouteEntry Create    25     1 *0006

 

Can I add:

DestinationRouteEntry Create    25     2 4000

to make the calls to this localhunt group if the VTL's are busy?

 

Thanks,

Eric

 

6 REPLIES
merlin215
Valued Contributor

Re: Setting a local destination route as a second line.

Build a route for the hunt group  , say something like 26 , and assign it as a second entry in your  dest route list like below . 

 

DestinationRouteEntry Create    25     1 *0006

DestinationRouteEntry Create    25     2 *0026

bigmaneric97_1
Frequent Advisor

Re: Setting a local destination route as a second line.

So something like this?

 

DestinationRouteEntry Create    25     2 *0070

 

DestinationRouteOperation Create    70     1      1 replace    400

 

Thanks,

Eric

bigmaneric97_1
Frequent Advisor

Re: Setting a local destination route as a second line.

the last line should have been:

 

DestinationRouteOperation Create    70     1      1 replace    4000

merlin215
Valued Contributor

Re: Setting a local destination route as a second line.

Can't see the whole dp but you need 2 destination routes as when the first route to the vtls are busy , you want a second route to be able to send the calls . 

 

Yes to your first recent posting as in rte 25 and rte 70 

bigmaneric97_1
Frequent Advisor

Re: Setting a local destination route as a second line.

Merlin,

       The route is:

 

DestinationRouteEntry Create    25     1 *0006

DestinationRouteEntry Create    25     2 *0070

 

That should send it to the VTL's first then route 70 if the VTL's are not available.  Route 70 create looks like this.

 

DestinationRouteOperation Create    70     1      1 replace    4000

 

And I think that should replace the number it is going to with 4000 the extension for the hunt group at the location.

 

Am I learning correctly this DP stuff correctly?

 

Thanks,

Eric

merlin215
Valued Contributor
Solution

Re: Setting a local destination route as a second line.

Yes , thats correct . Nice job ....
Takes a while but you are getting it down ....