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Time Schedual

abramenko
Occasional Advisor

Time Schedual

Ok I think I have figured out what I need, but not sure how to implement. When someone calls in to the main number it goes to auto-attendent. Well then if the caller times out or goes to operator, it gets fowared to a oper rollover hunt group. Problem is, that after it rings the hunt group for 30 secs the call rolls back over to the operator witch then fowards back to the oper roll over. This works ok durring the day, to assure that the call gets answered, but at night when were closed, it just sits in the loop ringing over and over. I need to know how to create a timed entry in the dial plan to roll to a voice mail after hours. So a phone call coming in, if someone hits the 0 key, or even uses the menu to go to our oper group, it will roll to a voicemail ext. Thanks.

This message was edited by abramenko on 10-26-09 @ 2:48 PM
5 REPLIES
abramenko
Occasional Advisor

Re: Time Schedual

Here is my dial plan as it is now...









/////////////////////////////////////////////////////////////////////////////////

/

/ NBX Dial Plan Configuration File

/ Generated from machine V3000 / Generated on MON OCT 26 13:00:40 2009

/

/////////////////////////////////////////////////////////////////////////////////



/ First, delete all existing dialplan information



Table Delete *

DestinationRoute Delete *

TimedRoute Delete *

PreTranslator Delete *



/ Now, create all dialplan information



/////////////////////////////////////////////////////////////////////////////////

/ Settings. Note: ACD ranges included in HuntGroup category.

/////////////////////////////////////////////////////////////////////////////////



ExtensionLength 3

ExtensionRange Telephone 100 399

ExtensionRange Park 600 619

ExtensionRange AutoAttendant 500 599

ExtensionRange HuntGroup 400 499

ExtensionRange External 600 799

/////////////////////////////////////////////////////////////////////////////////

/ The ExtensionRange External Setting MUST include the Park range.

/ If the Call Park range is outside of the ExtensionRange External,

/ the Call Park feature will not work.

/////////////////////////////////////////////////////////////////////////////////

ExternalSettings 9 750 500



/////////////////////////////////////////////////////////////////////////////////

/ Dial Plan Tables

/////////////////////////////////////////////////////////////////////////////////



Table Create 1 Internal 3 Digit Extensions

/ Id Entry Digits Min Max Class Prio Route

/ -- ----- ------------ --- --- ------------- ---- -----

TableEntry Create 1 1 0 1 1 Internal 0 4

TableEntry Create 1 2 1 3 3 Internal 0 0

TableEntry Create 1 3 2 3 3 Internal 0 0

TableEntry Create 1 4 3 3 3 Internal 0 0

TableEntry Create 1 5 4 3 3 Internal 0 0

TableEntry Create 1 6 5 3 3 Internal 0 3

TableEntry Create 1 8 6 3 3 Internal 0 0

TableEntry Create 1 9 7 3 3 Diagnostics 0 0

TableEntry Create 1 10 9 8 8 Local 0 8

TableEntry Create 1 11 90 2 64 Operator 0 100

TableEntry Create 1 12 901 4 64 International 0 99

TableEntry Create 1 13 91 9 12 LongDistance 0 2

TableEntry Create 1 20 9101 9 64 AlternateLong 0 2

TableEntry Create 1 21 911 3 3 Emergency 0 101

TableEntry Create 1 22 91800 12 12 TollFree 0 100

TableEntry Create 1 23 91888 12 12 TollFree 0 100

TableEntry Create 1 24 91877 12 12 TollFree 0 100

TableEntry Create 1 25 91900 12 12 Toll 0 100

TableEntry Create 1 26 91976 12 12 Toll 0 100

TableEntry Create 1 27 9911 4 4 Emergency 0 100

TableEntry Create 1 28 9411 4 4 Operator 0 10

TableEntry Create 1 29 9* 4 4 COCode 0 1

TableEntry Create 1 30 8 8 8 Local 0 8

TableEntry Create 1 31 80 2 64 Operator 0 8

TableEntry Create 1 32 801 4 64 International 0 88

TableEntry Create 1 33 81 9 12 LongDistance 0 8

TableEntry Create 1 34 8101 9 64 AlternateLong 0 8

TableEntry Create 1 35 81800 12 12 TollFree 0 8

TableEntry Create 1 36 81888 12 12 TollFree 0 8

TableEntry Create 1 37 81877 12 12 TollFree 0 8

TableEntry Create 1 38 81900 12 12 Toll 0 8

TableEntry Create 1 39 81976 12 12 Toll 0 8

TableEntry Create 1 40 8911 4 4 Emergency 0 8

TableEntry Create 1 41 8411 4 4 Operator 0 8

TableEntry Create 1 42 8* 4 4 COCode 0 8

TableEntry Create 1 44 1821 4 4 Internal 0 15

TableEntry Create 1 45 91866 12 12 TollFree 0 100

TableEntry Create 1 46 91855 12 12 TollFree 0 100

TableEntry Create 1 47 91844 12 12 TollFree 0 100

TableEntry Create 1 48 91833 12 12 TollFree 0 100

TableEntry Create 1 50 9611 4 4 Local 0 1



Table Create 2 Incoming DID and Auto Attendant

/ Id Entry Digits Min Max Class Prio Route

/ -- ----- ------------ --- --- ------------- ---- -----

TableEntry Create 2 1 0 1 1 Internal 0 4

TableEntry Create 2 2 1 3 3 Internal 0 0

TableEntry Create 2 3 2 3 3 Internal 0 0

TableEntry Create 2 4 3 3 3 Internal 0 0

TableEntry Create 2 5 4 3 3 Internal 0 0

TableEntry Create 2 6 5 3 3 Internal 0 3

TableEntry Create 2 8 1821 4 4 Internal 0 15

TableEntry Create 2 9 0728 4 4 Internal 0 19

TableEntry Create 2 10 2371 4 4 Internal 0 20

TableEntry Create 2 11 3839 4 4 Internal 0 21

TableEntry Create 2 12 0271 4 4 Internal 0 22

TableEntry Create 2 13 7279 4 4 Internal 0 23

TableEntry Create 2 14 1372 4 4 Internal 0 24

TableEntry Create 2 15 4249 4 4 Internal 0 30



Table Create 3 Least Cost Routing



Table Create 4 Fax ATA Dialplan

/ Id Entry Digits Min Max Class Prio Route

/ -- ----- ------------ --- --- ------------- ---- -----

TableEntry Create 4 1 1800 11 11 TollFree 0 16

TableEntry Create 4 2 1 7 12 Internal 0 9

TableEntry Create 4 3 2 7 12 Internal 0 16

TableEntry Create 4 4 3 7 12 Internal 0 16

TableEntry Create 4 5 4 7 12 Internal 0 16

TableEntry Create 4 6 5 7 12 Internal 0 16

TableEntry Create 4 8 6 7 12 Internal 0 16

TableEntry Create 4 9 7 7 12 Internal 0 16

TableEntry Create 4 10 8 7 12 Internal 0 16

TableEntry Create 4 11 1877 11 11 TollFree 0 16

TableEntry Create 4 12 1888 11 11 TollFree 0 16

TableEntry Create 4 13 1866 11 11 TollFree 0 16

TableEntry Create 4 14 1855 11 11 TollFree 0 16

TableEntry Create 4 15 1844 11 11 TollFree 0 16



/////////////////////////////////////////////////////////////////////////////////

/ Routes

/////////////////////////////////////////////////////////////////////////////////



/ Route Description

/ ----- -----------

DestinationRoute Create 1 LocalCO

DestinationRoute Create 2 Strip 2 DLC - no Strip Analog

DestinationRoute Create 3 Voice Application

DestinationRoute Create 4 Attendant

DestinationRoute Create 5 H323 ConneXtions Ports

DestinationRoute Create 8 8 Pool

DestinationRoute Create 9 ATA Fax Pool LD Numbers

DestinationRoute Create 10 LocalCO over PRI

DestinationRoute Create 14 Case Status Closed

DestinationRoute Create 15 T1 Incoming Call Routing on 1821

DestinationRoute Create 16 ATA Fax Pool Local Numbers

DestinationRoute Create 17 Case Study Open

DestinationRoute Create 19 Call Center Faxes

DestinationRoute Create 20 Orders MBC Faxes

DestinationRoute Create 21 BGI Fasxes

DestinationRoute Create 22 Vendor Relations Faxes

DestinationRoute Create 23 Past-Employ Faxes

DestinationRoute Create 24 Signed Release Faxes

DestinationRoute Create 30 TEST

DestinationRoute Create 88 TEST International

DestinationRoute Create 99 International

DestinationRoute Create 100 TLIM strip 1

DestinationRoute Create 101 TLIM no strip



/ Route Entry DestinationExtension

/ ----- ----- --------------------

DestinationRouteEntry Create 1 1 *0002

DestinationRouteEntry Create 1 2 *0001

DestinationRouteEntry Create 2 1 *0002

DestinationRouteEntry Create 2 2 *0001

DestinationRouteEntry Create 3 1 *0003

DestinationRouteEntry Create 4 1 *0004

DestinationRouteEntry Create 5 1 *0005

DestinationRouteEntry Create 8 1 *0008

DestinationRouteEntry Create 9 1 *0009

DestinationRouteEntry Create 10 1 *0002

DestinationRouteEntry Create 14 1 450

DestinationRouteEntry Create 15 1 *0003

DestinationRouteEntry Create 16 1 *0016

DestinationRouteEntry Create 17 1 450

DestinationRouteEntry Create 19 1 463

DestinationRouteEntry Create 20 1 467

DestinationRouteEntry Create 21 1 457

DestinationRouteEntry Create 22 1 462

DestinationRouteEntry Create 23 1 477

DestinationRouteEntry Create 24 1 458

DestinationRouteEntry Create 30 1 *0003

DestinationRouteEntry Create 88 1 *0008

DestinationRouteEntry Create 99 1 *0002

DestinationRouteEntry Create 100 1 *0001

DestinationRouteEntry Create 100 2 *0010

DestinationRouteEntry Create 101 1 *0001



/ Route Entry OperId Operation Value

/ ----- ----- ------ --------- -----

DestinationRouteOperation Create 1 1 1 stripLead 2

DestinationRouteOperation Create 2 1 1 stripLead 2

DestinationRouteOperation Create 2 2 1 stripLead 1

DestinationRouteOperation Create 8 1 1 stripLead 1

DestinationRouteOperation Create 10 1 1 stripLead 1

DestinationRouteOperation Create 15 1 1 replace 502

DestinationRouteOperation Create 30 1 1 replace 502

DestinationRouteOperation Create 88 1 1 stripLead 4

DestinationRouteOperation Create 99 1 1 stripLead 4

DestinationRouteOperation Create 100 1 1 stripLead 1

DestinationRouteOperation Create 100 2 1 stripLead 1



/////////////////////////////////////////////////////////////////////////////////

/ Pretranslators

/////////////////////////////////////////////////////////////////////////////////



PreTranslator Create 1 4Digit DDI 3Digit Internal

/ PreTransId Entry Digits

/ ---------- ----- ------

PreTranslatorEntry Create 1 1 1

PreTranslatorEntry Create 1 2 2

PreTranslatorEntry Create 1 3 3

PreTranslatorEntry Create 1 4 4

PreTranslatorEntry Create 1 5 5

PreTranslatorEntry Create 1 6 6

PreTranslatorEntry Create 1 7 7

PreTranslatorEntry Create 1 8 8

PreTranslatorEntry Create 1 9 9

PreTranslatorEntry Create 1 10 0

PreTranslatorEntry Create 1 11 3839

PreTranslatorEntry Create 1 12 0271

PreTranslatorEntry Create 1 13 2371

PreTranslatorEntry Create 1 14 2364

PreTranslatorEntry Create 1 15 0728

PreTranslatorEntry Create 1 16 7271

PreTranslatorEntry Create 1 17 7278

PreTranslatorEntry Create 1 18 1372



PreTranslator Create 2 Sending 1821 to Auto Attendant

/ PreTransId Entry Digits

/ ---------- ----- ------

PreTranslatorEntry Create 2 1 1821

PreTranslatorEntry Create 2 2 1506



PreTranslator Create 3 Outbound CID Main Number

/ PreTransId Entry Digits

/ ---------- ----- ------

PreTranslatorEntry Create 3 1 1

PreTranslatorEntry Create 3 2 2

PreTranslatorEntry Create 3 3 3





/ PreTransId Entry OperId Operation Value

/ ---------- ----- ------ --------- -----

PreTranslatorOperation Create 1 1 1 stripLead 1

PreTranslatorOperation Create 1 2 1 stripLead 1

PreTranslatorOperation Create 1 3 1 stripLead 1

PreTranslatorOperation Create 1 4 1 stripLead 1

PreTranslatorOperation Create 1 5 1 stripLead 1

PreTranslatorOperation Create 1 6 1 stripLead 1

PreTranslatorOperation Create 1 7 1 stripLead 1

PreTranslatorOperation Create 1 8 1 stripLead 1

PreTranslatorOperation Create 1 9 1 stripLead 1

PreTranslatorOperation Create 1 10 1 stripLead 1

PreTranslatorOperation Create 1 11 1 replace 457

PreTranslatorOperation Create 1 12 1 replace 462

PreTranslatorOperation Create 1 13 1 replace 467

PreTranslatorOperation Create 1 14 1 replace 503

PreTranslatorOperation Create 1 15 1 replace 463

PreTranslatorOperation Create 1 16 1 replace 505

PreTranslatorOperation Create 1 17 1 replace 477

PreTranslatorOperation Create 1 18 1 replace 458

PreTranslatorOperation Create 2 1 1 replace 502

PreTranslatorOperation Create 2 2 1 replace 502

PreTranslatorOperation Create 3 1 1 replace 5303787680

PreTranslatorOperation Create 3 2 1 replace 5303787680

PreTranslatorOperation Create 3 3 1 replace 5303787680



/ End of configuration





/////////////////////////////////////////////////////////////////////////////////

/ Configuration file command syntax guide:

/ Table Create {nTableId} {szDescription}

/ Table Delete {nTableId}

/ TableEntry Create {nTableId} {nEntryId} {szDigits}

/ {nMinDigits} {nMaxDigits} {szCallClass}

/ {nPriority} {nRouteId}

/ TableEntry Delete {nTableId} {nEntryId}

/ DestinationRoute Create {nRouteId} {szDescription}

/ DestinationRoute Delete {nRouteId}

/ DestinationRouteEntry Create {nRouteId} {nEntryId} {szExtension}

/ DestinationRouteEntry Delete {nRouteId} {nEntryId}

/ DestinationRouteOperation Create {nRouteId} {nEntryId} {nOperId}

/ {szOperation} {szValue}

/ DestinationRouteOperation Delete {nRouteId} {nEntryId} {nOperId}

/ TimedRoute Create {nRouteId} {nDefaultDestinationRouteId} {szDescription}

/ TimedRoute Delete {nRouteId}

/ TimedRouteEntry Create {nRouteId} {nEntryId} {szStartTime} {szEndTime}

/ {szDaysOfWeek} {nDestinationRouteId}

/ TimedRouteEntry Delete {nRouteId} {nEntryId}

/ TimedRouteOperation Create {nRouteId} {nEntryId} {nOperId}

/ {szOperation} {szValue}

/ TimedRouteOperation Delete {nRouteId} {nEntryId} {nOperId}

/ PreTranslator Create {nPreTranslatorId} {szDescription}

/ PreTranslator Delete {nPreTranslatorId}

/ PreTranslatorEntry Create {nPreTranslatorId} {nEntryId} {szDigits}

/ PreTranslatorEntry Delete {nPreTranslatorId} {nEntryId}

/ PreTranslatorOperation Create {nPreTranslatorId} {nEntryId} {nOperId}

/ {szOperation} {szValue}

/ PreTranslatorOperation Delete {nPreTranslatorId} {nEntryId} {nOperId}

/ PreTranslatorISDNNumberType {nPreTranslatorId} {nISDNNumberType}

/ ExtensionLength {nExtensionLength}

/ ExtensionRange {szExtensionType} {szLowestExtension} {szHighestExtension}

/ ExternalSettings {szExternalKeysetPrefix} {szFirstAutoDiscoverExtension}

/ {szDefaultAutoExtension}

/ Notes: 1. Each command must be entered on one line.

/ 2. Commands are case insensitive.

/ 3. Tabs and spaces are ignored except in szDescription arguments.

/ 4. The {} shown enclosing command argument names should not

/ be included in commands.

/ 5. Command arguments beginning with n must be numbers.

/ 6. Command arguments beginning with sz are strings.

/ 7. nTableId 1 is the default Internal 3 digit dial plan table.

/ 8. nTableId 2 is the default Incoming 3 digit dial plan table.

/ 9. nTableId 3 is the default LCR dial plan table. (If used the

/ LCR table is checked first, if no entry exists, string is then

/ run through the associated internal dial plan.

/ 10. szExtension *0001 is the default Line Card Port extension list

/ 11. szExtension *0002 is the default T1 extension list

/ 12. szExtension *0003 is the default Voicemail extension list

/ 13. szExtension *0004 is the default Attendant extension list

/ (The lowest telephone extension that is Auto-discovered will

/ populate)

/ 14. szExtension *0005 is the default H323 extension list

/ 15. szExtension *0008 is the default 8 Pool extension list

/ (for backward compatibility, 8 Pool from R1.x upgrades)

/ 16. szOperation can be: stripLead stripTrail replace prepend append

/ 17. szCallClass can be: Internal Local LongDistance International WAN

/ TollFree Emergency COCode Other Wireless Toll

/ AlternateLong Operator TrunkToTrunk Diagnostics

/ NotAllowed

/ 18. route 0 always means look up internal device by extension

/ 19. szStartTime and szEndTime are military time 00:00 through 23:59

/ 20. szStartTime and szEndTime can be: open closed lunch other

/ (if specifying a system mode, both must be the same mode)

/ 21. szExtensionType can be: telephone, park, autoAttendant, huntGroup,

/ external, page

/ 22. nISDNNumberType types for ETSI are as follows: (0, default) unknown;

/ (1) international; (2) national; (3) network; (4) subscriber

/////////////////////////////////////////////////////////////////////////////////



cbunting
Advisor

Re: Time Schedual

What about just setting it up so that if the hunt group is "closed" (eg business hours are closed) it will go to a call coverage point?

abramenko
Occasional Advisor

Re: Time Schedual

Not quite sure how to do that...

cbunting
Advisor

Re: Time Schedual

I would just set up 2 seperate auto attendants, one for day and one for night... night being the one that dumps into the night mailbox...or wherever you want the calls to go. day being the daytime auto attendant that drops callers into the oper huntgroup

merlin_1
Super Advisor

Re: Time Schedual

Your issue seems fairly simple as in a nite auto attendant. You can set a button in your AA to forward the caller to another choice either by timeout or by selecting an option . In our Knowledgebase documents there is a way to send a caller directly to vmail , say , after hitting the zero key , You can select any mailbox or create a new one , without an extension is commonly called a Phantom Mailbox . It usually entails entering a string of digits like 500**FAA and the extension number .



There are a few ways to attempt timed routes .



1. using the times of day , you can add in open , closed , luunch or other buttons and control manually

2. You can set the hours permanantly in your dial plan so that every day , @ 8 :00 Am ( set this to your schedule manually ) Your business willl oopen automatically . Also , setting up closed hours as well .

3. You can use the Dial plan to set up open closed lunch or other buttons also .

This message was edited by merlin on 10-28-09 @ 7:16 AM