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04-17-2012 05:01 PM
04-17-2012 05:01 PM
I just found out that calls to my NBX desk phone are forwarding to my cell phone. I checked my settings in NBX NetSet and verified that the Forward call to Voice Mail button is selected. I tested and verified that if I call my extension from an inside line, the call goes through. If I dial an outside line to call my desk number, the calls never hit my phone and go to me cell phone.
I'd used call forwarding to my cell phone some months back but turned it off, i.e., set forwarding to VM.
I'm stumped.
Solved! Go to Solution.
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04-18-2012 08:37 AM
04-18-2012 08:37 AM
Re: Unable to turn off call forwarding.
check the "call forward override" tab and see if you have settings there. .sounds like it !
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04-18-2012 11:04 AM
04-18-2012 11:04 AM
Re: Unable to turn off call forwarding.
I haven't been able to locate that tab. I wonder if that's not available in our version (R4_1_77) of the software.
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04-18-2012 12:07 PM
04-18-2012 12:07 PM
Re: Unable to turn off call forwarding.
you are correct.. that is not in 4.1.77 ... came out a lot later.
anything in the dialplan where they have the call going directly to your cell???
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04-18-2012 03:27 PM
04-18-2012 03:27 PM
Re: Unable to turn off call forwarding.
I haven't seen anything in the dial plan to indicate settings that are different from any other phone.
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04-19-2012 04:26 AM
04-19-2012 04:26 AM
Re: Unable to turn off call forwarding.
The only other thing I can think of is some browser issue.. You are running 4.1 software which supported
IE 6.0 or something like that... very old.....
(I am thinking you think you clicked the box off and it is not really.. we have seen some issues like this)
can you try firefox??? or run IE in compatability mode??
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04-19-2012 11:21 AM