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03-17-2010 09:41 AM
03-17-2010 09:41 AM
Upload a voicemail message
Is it posible to upload a voicemail message to the system using ftp. I am trying to using professionally recorded prompts and don't have the equipment to get the message on the nbx v3000. We are using version 5.31 I cant seem to find the location where the prompts are stored.
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03-17-2010 10:26 AM
03-17-2010 10:26 AM
Re: Upload a voicemail message
Do you mean to use the prompt for Auto Attendant? if so, there is a way.
Go to the NBX Messaging tab, Auto attendant, click on any auto attendant, then click on Prompts.
You can then enter the name of the prompt and do an import.. remember that the
prompt must be in the format ADPCM, 8 KHz, 4 bit, mono) if in non-SIP mode
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03-17-2010 10:30 AM
03-17-2010 10:30 AM
Re: Upload a voicemail message
No we have a group email for one of the customer service programs. So basically a users outgoing voicemail greeting.
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03-17-2010 01:41 PM
03-17-2010 01:41 PM
Re: Upload a voicemail message
You can upload a recording for the AA , but not for the personal voicemail greeting
You can use an AA , then forward to a mailbox via a timeout on the aa or set up a menu choice to go direct to vmail . Go to our 3KB knwoledgebase and you should be able to find the doc in there .
Example :
" Hi You have reached Rich's mailbox , press one to ring my phone or 2 to leave me a message " type of scenerio .