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Upload a voicemail message

cmartin_1
Occasional Contributor

Upload a voicemail message

Is it posible to upload a voicemail message to the system using ftp.  I am trying to using professionally recorded prompts and don't have the equipment to get the message on the nbx v3000.  We are using version 5.31  I cant seem to find the location where the prompts are stored.



3 REPLIES
bosoxfan_1
Super Advisor

Re: Upload a voicemail message

Do you mean to use the prompt for Auto Attendant? if so, there is a way.



Go to the NBX Messaging tab, Auto attendant, click on any auto attendant, then click on Prompts.



You can then enter the name of the prompt and do an import.. remember that the



prompt must be in the format ADPCM, 8 KHz, 4 bit, mono) if in non-SIP mode



cmartin_1
Occasional Contributor

Re: Upload a voicemail message

No we have a group email for one of the customer service programs.  So basically a users outgoing voicemail greeting.



merlin_1
Super Advisor

Re: Upload a voicemail message

You can upload  a recording for the AA , but not for the personal voicemail greeting



 



You can use an AA , then forward to a mailbox via a timeout on the aa or set up a menu choice to go direct to vmail . Go to our 3KB knwoledgebase and you should be able to find the doc in there .



Example :



" Hi You have reached Rich's mailbox , press one to ring my phone or 2 to leave me a message " type of scenerio .