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тАО10-19-2010 10:14 PM
тАО10-19-2010 10:14 PM
V3000 Locking up
V3000A running R6_5_22 with memory upgrade. System was showing signs of corrupt database as in the way of voice mail ports have same extension numbers and when attempting to clean up unused profiles, system would stop responding. Modified extension numbers to remove duplicate extension numbers. When I say stop responding, GUI not responding and voice mail ports would hangup on caller attempting to retrieve voice mail after entering password. System also running 15 member ACD.
Database was rebuilt from scratch on new hard drive. Only part of database imported to new hard drive were dial plan and license backup. New hard drive was put into existing system.
Current issue, system continues to lock up and now showing the following on the com port of the NBX system.
socket: Error # 55
socket: Error # 55
socket: Error # 55
socket: Error # 55
v3000->
v3000->
v3000->0x269441a4 (tNetTask): arpresolve: can't allocate llinfo0x269441a4 (tNetT
ask): arpresolve: can't allocate llinfo0x269441a4 (tNetTask): arpresolve: can't
allocate llinfo0x269441a4 (tNetTask): arpresolve: can't allocate llinfoDisabling
logging
Could this be a processor or bad memory? How can we figure out what the issue is?
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тАО10-20-2010 05:50 AM
тАО10-20-2010 05:50 AM
Re: V3000 Locking up
hi.
the best way is when the "freeze" occurs, do an "i" command. This will show the state of the tasks.
Are any tasks SUSPENDED? (other than the debugger task)
if so, you should do an nbxSaveCore and open a case.
The "socket error 55" means that we ran out of buffers.. This could be the innocent victim because something else got suspended.
Also, you mention that user would log into their voicemail, enter password and then get disconnected. Is this when the system freezes? We had issues on 6.5.22 with this. You can check if this is your issue by doing an "i" command and look for a "2d" in the PID column of the nbxVMAxxx tasks.
We do have a P03 patch out that fixes a lot of issues, including the voicemail one mentioned above. This may also fix your issue. I would install that first.
You can get this by going to the ftp site , gso.3com.com, user: customer, pass:cases.
Go to /download/P03 patches. Grab the patch for the V3000 and the release notes to see how to install the patches.
Hope this helps!
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тАО10-20-2010 07:15 AM
тАО10-20-2010 07:15 AM
Re: V3000 Locking up
Just learned that the gso.3com.com ftp site may be going away very soon.
The patches are also on
login: nbx123
password: Welcome2
in the /P03 Patches folder
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тАО10-20-2010 11:23 AM
тАО10-20-2010 11:23 AM
Re: V3000 Locking up
Will all of the software (ie. NBX voice softwares and applications) be available on the new site?
Also have another issue with this. I am seeing the following error pop up quote a bit.
UI Display : feature Id not handled
What is this telling me?
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тАО10-20-2010 11:27 AM
тАО10-20-2010 11:27 AM
Re: V3000 Locking up
By the way....that error is appearing in the NBossLog only on one extension.
1020:125346:0480 Call W connect - Conference request but no conference address was reserved 1020:130349:0692 Call W connect - Conference request but no conference address was reserved 1020:130948:0115 NBSetBus1051 E 1051 : UI Display : feature Id not handled 1020:130948:0403 NBSetBus1051 E 1051 : UI Display : feature Id not handled 1020:130948:0653 NBSetBus1051 E 1051 : UI Display : feature Id not handled 1020:130948:0865 NBSetBus1051 E 1051 : UI Display : feature Id not handled 1020:130949:0076 NBSetBus1051 E 1051 : UI Display : feature Id not handled 1020:130949:0269 NBSetBus1051 E 1051 : UI Display : feature Id not handled 1020:131032:0365 Call W connect - Conference request but no conference address was reserved 1020:131311:0711 Call W connect - Conference request but no conference address was reserved 1020:131349:0307 Transfer W 1025 : OtherParty's extension= 1032 1020:131350:0365 Transfer W 1000 : OtherParty's extension= 1010 1020:131708:0403 Call W connect - Conference request but no conference address was reserved 1020:132002:0442 Call W connect - Conference request but no conference address was reserved 1020:132103:0173 Call W connect - Conference request but no conference address was reserved
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тАО10-21-2010 04:47 AM
тАО10-21-2010 04:47 AM
Re: V3000 Locking up
All of the software will be available on another HP Networking site for all contract customers.
Regarding the "feature ID not handled", x1051 is hitting a feature that is not known. Someone could just be hitting the feature button and then any digits.
Hope this helps !
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тАО11-01-2010 11:56 AM
тАО11-01-2010 11:56 AM
Re: V3000 Locking up
Is this what you are talking about with the "2d" in the PID?
nbxInetD d6b5a8 230affc4 100 PEND 108bddc 230afbf4 2b0001 0
nbxVMAA0 d6d4a8 2310eb98 100 PEND 11352f2 230fad70 37 0
nbxVMAA1 d6d4a8 2309ae68 100 PEND 11352f2 23081988 3d0002 0
nbxVMAA2 d6d4a8 2306ae38 100 PEND 11352f2 23055178 3d0004 0
nbxVMAA3 d6d4a8 2303a958 100 PEND 11352f2 2302a578 3d0002 0
nbxVMAA4 d6d4a8 22ff9180 100 PEND 11352f2 22fdfcc8 37 0
nbxVMAA5 d6d4a8 22fcad98 100 PEND 11352f2 22fb34c8 3d0002 0
nbxVMAA6 d6d4a8 22f9a8b8 100 PEND 11352f2 22f87ac0 3d0002 0
nbxVMAA7 d6d4a8 22f6ad38 100 PEND 11352f2 22eafc28 3d0004 0
nbxVMAA8 d6d4a8 22e9acf8 100 PEND 11352f2 22e81818 3d0002 0
nbxVMAA9 d6d4a8 22e6ab20 100 PEND 11352f2 22e55e10 37 0
nbxVMAA10 d6d4a8 22e25820 100 PEND 11352f2 22e2a588 3d0004 0
nbxVMAA11 d6d4a8 22e0a648 100 PEND 11352f2 22ddfb58 2b0001 0
nbxVMAA12 d6d4a8 22dcac30 100 PEND 11352f2 22db4160 2b0001 0
nbxVMAA13 d6d4a8 22d9ac18 100 PEND 11352f2 22d88758 3d0002 0
nbxVMAA14 d6d4a8 22d6a2b8 100 PEND 11352f2 22d3fab8 0 0
nbxVMAA15 d6d4a8 22d2ab90 100 PEND 11352f2 22d124b0 0 0
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тАО11-01-2010 12:22 PM
тАО11-01-2010 12:22 PM
Re: V3000 Locking up
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тАО11-08-2010 12:01 PM
тАО11-08-2010 12:01 PM
Re: V3000 Locking up
I am looking for applications for the V3000 such as CDR, DSA, TAPI, CALL ASSISTANT and the such. Where can I find these since the gso.3com.com has been taken down?
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тАО11-08-2010 12:08 PM
тАО11-08-2010 12:08 PM
Re: V3000 Locking up
You need to open a case . Then we can put them on a one time download site for you .