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V3000 - NetSet Unavailable - Voicemail ports not working

nutrie
Advisor

V3000 - NetSet Unavailable - Voicemail ports not working

V3000 - R6_5_22 w/ patches (issues also occured in 6_0_X)

PRI; AA500 answers all calls; ACD Groups with annoucements, 3102 phone, 12 Voicemail Ports, IP on the Fly Enabled

 

Reboot system and everything is working as designed. I can cycle through all the voicemail ports and get audio.

Auto attendant routes most calls to 2 ACD groups (with announcements), each with 3 or 4 members.

 

After a short period of time the Voicemail Ports stop responding but are not in use as far I I can tell. NetSet becomes unavailable.  Internally dialing AA or attempting to retrieve voicemail yeilds either All Ports Busy or just dead air.  Incoming calls recieve either busy signal or message from telco (can't be completed as dialed type messages) Outgoing calls are work fine. 

Tests while unavailable:

issue cleared itself for a short period of time then reverts to not working.

Call in and AA message plays first 5 seconds then disconnects.

call in and AA plays quickly hit 0 and get sent to on hold forever.

 

debugger is the only task that is suspended (think that's normal status)

 

What could be causing this?

 

 

 

 

 

 

3 REPLIES
nutrie
Advisor

Re: V3000 - NetSet Unavailable - Voicemail ports not working

 I go on site and I can access NETSET so now I get loads of Voicemail Maxed out ports message. and the logs are showing all voicemail ports in use (ALL DAY) the old logs don't show this. system works fine for 20minutes Then the system suspends again and I can't get into NETSET and can't access any voicemail features ..


Maximum messages per mailbox:  30           Number of     Most Recent  
Licensed Voice Mail ports:  12           Occurrences     Occurrence  
 
 
Maximum number of Voice Mail 
ports active at one time:   12   32   2011 Oct 13 13:52:35 
 
Maximum number of calls queued 
at one time while waiting for a port:   1   5   2011 Oct 13 13:52:41 
 
Missed messages caused by full mailboxes:     0   ---------- 
 
Maximum message length (minutes):   5   0   ---------- 
 
No Voice Mail port available:     123   2011 Oct 13 13:52:41 
 
Message storage used:     0.57 hours 8138 KB 
 
Message storage remaining:     
 
 


Note: The statistics reflect the voice mail traffic since the last system reboot. 
 
Last system reboot:   2011 Oct 12 13:47:54

nutrie
Advisor

Re: V3000 - NetSet Unavailable - Voicemail ports not working

Test: Logout agents and transfer to ACD group from AA- this hangs the voicemail ports

 

nutrie
Advisor

Re: V3000 - NetSet Unavailable - Voicemail ports not working

The ACD groups were configured as Calling Groups - I changed them to Linear ACD groups and it seems to have cleared up the problem. Will report if something is different