- Community Home
- >
- Networking
- >
- Legacy
- >
- IP Telephony - NBX
- >
- V3000 - NetSet Unavailable - Voicemail ports not w...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2011 11:05 AM
10-13-2011 11:05 AM
V3000 - NetSet Unavailable - Voicemail ports not working
V3000 - R6_5_22 w/ patches (issues also occured in 6_0_X)
PRI; AA500 answers all calls; ACD Groups with annoucements, 3102 phone, 12 Voicemail Ports, IP on the Fly Enabled
Reboot system and everything is working as designed. I can cycle through all the voicemail ports and get audio.
Auto attendant routes most calls to 2 ACD groups (with announcements), each with 3 or 4 members.
After a short period of time the Voicemail Ports stop responding but are not in use as far I I can tell. NetSet becomes unavailable. Internally dialing AA or attempting to retrieve voicemail yeilds either All Ports Busy or just dead air. Incoming calls recieve either busy signal or message from telco (can't be completed as dialed type messages) Outgoing calls are work fine.
Tests while unavailable:
issue cleared itself for a short period of time then reverts to not working.
Call in and AA message plays first 5 seconds then disconnects.
call in and AA plays quickly hit 0 and get sent to on hold forever.
debugger is the only task that is suspended (think that's normal status)
What could be causing this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2011 12:40 PM
10-13-2011 12:40 PM
Re: V3000 - NetSet Unavailable - Voicemail ports not working
I go on site and I can access NETSET so now I get loads of Voicemail Maxed out ports message. and the logs are showing all voicemail ports in use (ALL DAY) the old logs don't show this. system works fine for 20minutes Then the system suspends again and I can't get into NETSET and can't access any voicemail features ..
Maximum messages per mailbox: 30 Number of Most Recent
Licensed Voice Mail ports: 12 Occurrences Occurrence
Maximum number of Voice Mail
ports active at one time: 12 32 2011 Oct 13 13:52:35
Maximum number of calls queued
at one time while waiting for a port: 1 5 2011 Oct 13 13:52:41
Missed messages caused by full mailboxes: 0 ----------
Maximum message length (minutes): 5 0 ----------
No Voice Mail port available: 123 2011 Oct 13 13:52:41
Message storage used: 0.57 hours 8138 KB
Message storage remaining:
Note: The statistics reflect the voice mail traffic since the last system reboot.
Last system reboot: 2011 Oct 12 13:47:54
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2011 02:00 PM
10-13-2011 02:00 PM
Re: V3000 - NetSet Unavailable - Voicemail ports not working
Test: Logout agents and transfer to ACD group from AA- this hangs the voicemail ports
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2011 02:27 PM
10-13-2011 02:27 PM
Re: V3000 - NetSet Unavailable - Voicemail ports not working
The ACD groups were configured as Calling Groups - I changed them to Linear ACD groups and it seems to have cleared up the problem. Will report if something is different