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V5000 Remote Telephone Error

Brian_Aguilar
Occasional Advisor

V5000 Remote Telephone Error

After completing the conf. wizard for a remote pcXset telephone I get the following error meassage when the phone launches:

 

Error code: (80042002H)

Error message: Open failure on wave object.

Context: EngineWrapperClass.bStart

-This error has occured in the Multimedia subsystem.

 

The phone is unable to initialize. Any ideas what might be causing this?

8 REPLIES
merlin215
Valued Contributor

Re: V5000 Remote Telephone Error

What version of code is the NBX PCXSET APP ?

What OS on the PC it is trying to run on ?

Enough memory in the PC ?

What version of code on the V5000 ?

Do you have enough licenses for PCXSet ?

bosoxfan
Trusted Contributor

Re: V5000 Remote Telephone Error

one other thing.. does PC have hyper-threading turned on?
we know that Pcxset does not work if hyper-threading is on
Brian_Aguilar
Occasional Advisor

Re: V5000 Remote Telephone Error

What version of code is the NBX PCXSET APP ?

(Version: R6.0.5)

What OS on the PC it is trying to run on ?

Windows 7

Enough memory in the PC ?

4Gb

What version of code on the V5000 ?

(Version: R6_5_22)

Do you have enough licenses for PCXSet ?

Yes

Brian_Aguilar
Occasional Advisor

Re: V5000 Remote Telephone Error

one other thing.. does PC have hyper-threading turned on?
we know that Pcxset does not work if hyper-threading is on

 

Checking on HT

 

 

bosoxfan
Trusted Contributor

Re: V5000 Remote Telephone Error

Windows 7?

Pcxset must be installed and run using Windows Vista compatability mode.. also, Windows 7 was tested with PCxset 6.0.10 so you need that version of software.

YOu should remove pcxset 6.0.5 and install cpxset 6.0.10.

to install and run, right click on the image, click on properties, then Cmopatibility mode

merlin215
Valued Contributor

Re: V5000 Remote Telephone Error

What version of code is the NBX PCXSET APP ?

(Version: R6.0.5)

What OS on the PC it is trying to run on ?

Windows 7

Enough memory in the PC ?

4Gb

What version of code on the V5000 ?

(Version: R6_5_22)

Do you have enough licenses for PCXSet ?

Yes

 

Are you runing 64 bit ? I see 4 Gig of memory ...... 64 bit is not supported , only 32 bit .....

Brian_Aguilar
Occasional Advisor

Re: V5000 Remote Telephone Error

Windows 7?

Pcxset must be installed and run using Windows Vista compatability mode.. also, Windows 7 was tested with PCxset 6.0.10 so you need that version of software.

YOu should remove pcxset 6.0.5 and install cpxset 6.0.10.

to install and run, right click on the image, click on properties, then Cmopatibility mode

 

Do you know where I can get my hands on the installation files for 6.0.10.

Brian_Aguilar
Occasional Advisor

Re: V5000 Remote Telephone Error

What version of code is the NBX PCXSET APP ?

(Version: R6.0.5)

What OS on the PC it is trying to run on ?

Windows 7

Enough memory in the PC ?

4Gb

What version of code on the V5000 ?

(Version: R6_5_22)

Do you have enough licenses for PCXSet ?

Yes

 

Are you runing 64 bit ? I see 4 Gig of memory ...... 64 bit is not supported , only 32 bit .....

Testing remote phone installation on a 32bit machine.