- Community Home
- >
- Networking
- >
- Legacy
- >
- IP Telephony - NBX
- >
- attendant console and transfer to phantom mailbox
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2010 03:18 PM
02-25-2010 03:18 PM
attendant console and transfer to phantom mailbox
Hi,
How I do add a phantom mailbox to an attendant console? I can add lines and extensions easy enough but I haven't figured out phantom mailboxs. I want the operator to be able to transfer a call directly to a phantom mailbox like to can with a real telephone. The nbx is a v5000 running 6.5.22.
Thanks,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2010 12:14 PM
03-15-2010 12:14 PM
Re: attendant console and transfer to phantom mailbox
When the system requires a device in order to connect, usually a mac address will cause the system to detect it as a device - even though it is never really connected.
Then configuration can be done as if it were a device - just one that always goes to its call coverage.
I hope this works for you. It has worked well for me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2010 03:18 PM
02-25-2010 03:18 PM
Re: attendant console and transfer to phantom mailbox
Hi,
How I do add a phantom mailbox to an attendant console? I can add lines and extensions easy enough but I haven't figured out phantom mailboxs. I want the operator to be able to transfer a call directly to a phantom mailbox like to can with a real telephone. The nbx is a v5000 running 6.5.22.
Thanks,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2010 08:21 AM
02-26-2010 08:21 AM
Re: attendant console and transfer to phantom mailbox
Phantoms cannot be added as a button as it is not a device . Use a speed dial to that ext # .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-08-2010 11:16 AM
03-08-2010 11:16 AM
Re: attendant console and transfer to phantom mailbox
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-12-2010 03:15 PM
03-12-2010 03:15 PM
Re: attendant console and transfer to phantom mailbox
I setup System Dials for each phantom mailbox and assigned the SSD to the attendant console button. When I press transfer to Voicemail and then press the button for the SSD I get transfer aborted. What did I do wrong?
Thanks,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-13-2010 12:24 AM
03-13-2010 12:24 AM
Re: attendant console and transfer to phantom mailbox
I don't do this the same way, and have not needed to try it on 6.5 yet.
I usually add a phone device manually with a MAC address in the range of a 2102 phone or use something like 00:00:00:00:00:01 (then 02 for the next phantom, etc.) and assign it an extension and a phone type that does not require a license.
Go into users and give it a name that makes sense to you and exclude it from the directories.
The system will detect it as a disconnected device and transfer the call to the call coverage in the user settings - in this case voicemail - so then you can button-map it just like any other extension.
You might want to give it a try.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2010 08:26 AM
03-15-2010 08:26 AM
Re: attendant console and transfer to phantom mailbox
when you state above that you are assigining buttons , You cannot do this to a phantom unless you have already assigned a mac address to the phantom . Is this correct ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-19-2010 03:36 PM
03-19-2010 03:36 PM
Re: attendant console and transfer to phantom mailbox
The answer is simplier than that. Just transfer instead of transfer to voicemail.