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bussiness hours stopped

bussiness hours stopped

Anyone got any idea why an nbx 100 using 6.0.63 would stop using the business hours. we only use open and closed but at 5pm it does not go to closed. have checked it is on automatic. Have tried forcing it to closed but it still goes to the open ext. if i dial the closed ext number it goes to the right place but cant force it or get it to go automatically.

4 REPLIES
bosoxfan
Trusted Contributor

Re: bussiness hours stopped

Do you have a timed route in your dialplan that conflicts with the business hours?...

Re: bussiness hours stopped

no there are no timed routes just open at 9am close at 5pm set in business hours bri group1 goes to 452 daytime huntgroup closed goes to 552 nigttime aa. worked fine for ages now just wont switch over.

bosoxfan
Trusted Contributor

Re: bussiness hours stopped

ok.. It was worth a shot :)

Can you check the Sytem Mode (System-Wide Settings/Business INformation/System Mode) and make sure it is set to Automatic???

 

merlin215
Valued Contributor

Re: bussiness hours stopped

How did you make out ? What did you find out ?