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тАО06-03-2009 04:32 PM
тАО06-03-2009 04:32 PM
caller id not showing up quite right
How do I setup caller id for outgoing calls? For example when ext 1986 dials 9, my home phone number the caller ID at home shows out of area or caller id blocked and no phone number. If I call my cell phone from ext 1986 I get the 7 digit phone number i.e. no area code.
I also have another ext (1774) that display the wrong phone number when she calls out. It displays the number for the rest of the 17xx phones. 1774 has there own direct telephone number I need to program into the nbx.
Why can't the nbx have a caller id tab for each extension? Setup a default for each telephone group and then go into the device configuration and override the default with correct number.
Finally from what I have read on the forum I think I have to contact the telephone company to get the text changed on the phone numbers. Is this right?
I have a T1 channelized as ISDN Pri. I have a NBX 5000 running 5.0.31. The manual doesn't cover setting up outgoing caller id. Even the 6.0 and 6.5 admin manuals don't cover this topic. Why not?
Thanks,
This message was edited by gregw on 6-3-09 @ 4:42 PM
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тАО06-04-2009 07:22 AM
тАО06-04-2009 07:22 AM
Re: caller id not showing up quite right
Subject: NBX 100 - How to set up Outbound Caller ID on PRI
Solution ID - 2.0.56739094.2997820
--------------------------------------------------------------------------------
Goals:
--------------------------------------------------------------------------------
Symptoms: How to set up PRI PreTranslator for CLIP (Calling Line Identification Presentation) for outbound calls
How to set up outbound caller ID on PRI
CLIP not going out
CLIP test not working
Carrier not seeing CLIP
Sending extension out PRI and not CLIP
Only see extension number
Unable to see caller id on phones that have caller id available.
Carrier getting User's Extension number
--------------------------------------------------------------------------------
Changes: Modified Dial Plan
Installed PRI
--------------------------------------------------------------------------------
Facts: NBX 100
NBX CALL PROCESSOR
3C10110
NBX Digital Line Card
Dial Plan
PreTranslator
Caller ID (CID)
Calling Line Identification Presentation (CLIP)
Devices Using for CLI
--------------------------------------------------------------------------------
Causes: CLIR enabled
PreTranslator wrong
No PreTranslator assigned
Customer has spaces or other characters in between the digits instead of an entire string of digits (Ex: Replace 508 486 6200 or 508-486-6200 with 5084866200)
PRI channels not in "Devices Using for CLI" list
No PreTranslator built for CLIP
--------------------------------------------------------------------------------
Fixes: Solution 1: Sending out the seven digits plus the user's extension #. The NBX will prepend the seven digits to the internal three digits.
1. Create PreTranslator in dial plan:
PreTranslator Create 2 Outbound CLI for matching extensions starting with 2xx
/ PreTransId Entry Digits
/ ---------- ----- ------
PreTranslatorEntry Create 2 1 2
/ PreTransId Entry OperId Operation Value
/ ------------- ------ -------- ----------- -----
PreTranslatorOperation Create 2 1 1 prepend 5084866
OR, Solution 2: Sending out the main Billing number 508 486 6200
1: Create PreTranslator in dial plan:
PreTranslator Create 2 Outbound CLI for matching extensions starting with 2xx
/ PreTransId Entry Digits
/ ---------- ----- ------
PreTranslatorEntry Create 2 1 2
/ PreTransId Entry OperId Operation Value
/ ------------- ------ -------- ----------- -----
PreTranslatorOperation Create 2 1 1 replace 5084866200
2. Assign PRI channels to pretranslator:
a. In NetSet >
Dial Plan > PreTranslator tab, select the correct CLIP PreTranslator
b. Click the Devices Using for CLI button
c. Review the Devices Using PreTranslator list on the left. All the appropriate PRI channels should be listed.
d. Click Close
e. Make a test call to a phone with a Caller ID display to view the CID, or
f. Make a test call. Hang up. Go to Device Configuration > Digital Line Card. Click the pull down and select PRI Span List. Select the appropriate Span and click the Status button. Review the Last 5 Calls in the lower portion of the screen--check that the Calling Party Extension is the desired outgoing Caller ID for that call and phone extension.
For more information on ability to dial all telephone numbers over PRI or BRI line see PRI setup
See NBX Administrator's Guide for more information
--------------------------------------------------------------------------------
Notes:
--------------------------------------------------------------------------------
Product(s): NBX
--------------------------------------------------------------------------------
Sub Product(s): NBX 100, NBX Call Processor, NBX Digital Line Card
--------------------------------------------------------------------------------
Date Article Modified: 2003-06-30
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тАО06-04-2009 04:27 PM
тАО06-04-2009 04:27 PM
Re: caller id not showing up quite right
Thanks,
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тАО06-05-2009 06:56 AM
тАО06-05-2009 06:56 AM
Re: caller id not showing up quite right
good luck !
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тАО06-05-2009 12:35 PM
тАО06-05-2009 12:35 PM
Re: caller id not showing up quite right
OK I added the items to the dial plan and according to the Calling Party Extension the correct information is there. When I dial my home phone to test the phones say "Out of Area". However the phone number is showing up on the called id of my cell phone. So I am guessing I need to talk with ATT as they provide the T1 for voice traffic. Is there anything else I can/should check before I call ATT?
Thanks,
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тАО06-05-2009 01:22 PM
тАО06-05-2009 01:22 PM
Re: caller id not showing up quite right
Caller ID = XXX XXX-XXXX Or what ever number you set up in the dial plan pretrans 2
Also make sure your devices using cli tab has the isdn channels in it . Other wise it will not work as you mus thave this configured to tell the ISDN channels you are sending caller id .
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тАО06-05-2009 01:43 PM
тАО06-05-2009 01:43 PM
Re: caller id not showing up quite right
Translation and Routing verification tool
Pretranslator: no pretranslator specified for this device
Translator: Internal 4 Digit Extensions (1)
Matching digit pattern: 7 from entry 9
Call class: Diagnostics
Destination extension: XXXXXXX
I have a outbound caller id presentation pretranslator which is number 3 but it appears that the system isn't using it.
I clicked on the outbound caller id presentation pretranslator and checked the devices using cli button and all of the isdn channels are there.
System-wide CLIR is unchecked.
I will double check the dial plan for mistakes.
Thanks,
This message was edited by gregw on 6-5-09 @ 2:15 PM
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тАО06-08-2009 08:21 AM
тАО06-08-2009 08:21 AM
Re: caller id not showing up quite right
DialPlan / Prentranslator / select your pretranslator you are using and go to devices using cli (. Make sur ethe ISDN trunks are sle defualt = pretrans 2 Caller ID ) make sure the isdn trunks are selected and in this list .
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тАО06-09-2009 11:01 AM
тАО06-09-2009 11:01 AM
Re: caller id not showing up quite right
all 23 extensions are showing up under the devices using the pretranslator. The device descriptions are:
(ISDN PRI) TRUNK MAC ADDRESS
From the dial plan:
PreTranslator Create 3 Outbound Caller ID Presentation
PreTranslatorEntry Create 3 4 1800
PreTranslatorOperation Create 3 4 1 replace XXXXXXXXXX
1800 is my extension and it should be replaced with XXXXXXXXXX. I am running 5.0.31 however I will upgrading to 6.0.63 tonight or tomorrow night.