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feature 441 - Direct to VM transfer not working

nutrie
Advisor

feature 441 - Direct to VM transfer not working

NBX V3000 - R5_0_31 - Ethernet Only - 3103 phones

Calls from TLIMS (701-704) are answered by extension 100 via a hunt group.

Ext 100 presses programed button Direct Mail Transfer (or Feature 441, either way) and enters any extension,

The call goes into limbo and rings back to ext 100 in about 3minutes10sec.

Additionally if they do a straight transfer to another extension VM never picks up and the call times out to the org. ext.

HOWEVER INTERNALLY the feature works.  x100 calls x108.  x108 direct mail transfers to x109 and it works(!)

ok - so they can call ext 500 internally - but when set Auto-Ext for any TLIM to an auto attendant 500 and call the line AA500 never picks up.

be an intermittant problem in the past. Yesterday they changed telco services.  Same company (TDS) different delivery. guessing a cisco product doing some T1 to analog line delivery. Now it never works.

TLIM to VM not working? or telco issue, could line voltage cause this?

thanks for any insight,

Nick Utrie

 

 

6 REPLIES
bosoxfan
Trusted Contributor

Re: feature 441 - Direct to VM transfer not working

Just a wild shot.. check the vm ports.. are they all in use when the incident occurs??

Maybe tlim calls get transferred, all vm ports in use, so they wait until one is freed up, then the Transfer timeout kicks in and the call goes back to x100.

I know this does not explain why they work internally... maybe your internal testing was just lucky and a vm port had released.

 

Maybe tlim call is not disconnecting right away as they should be...

 

just a hunch.....

nutrie
Advisor

Re: feature 441 - Direct to VM transfer not working

no - VM port all available during tests.

I am starting to think LOW VOLTAGE on the lines or an issue with communication between TLIMS and VM.

 

nutrie
Advisor

Re: feature 441 - Direct to VM transfer not working

Know of any logging that would show where the hicupp is coming from ?

nutrie
Advisor

Re: feature 441 - Direct to VM transfer not working

now Today, everything is working in re: to Direct Mail Transfer. AA answers when confiurged in TLIM auto extension. Nothing changed that I can see. what gives?

Justin_Goldberg
Valued Contributor

Re: feature 441 - Direct to VM transfer not working

no voltage changes?

nutrie
Advisor

Re: feature 441 - Direct to VM transfer not working

The telco "made some changes" and the problem has not happened for a week -