Content reorganization and cleanup in the Networking category
Based on an audit of all our content here in the Networking category, we are doing "Spring Cleaning."
Find details here
IP Telephony - NBX
Showing results for 
Search instead for 
Do you mean 

logging the automated attendent

Highlighted
Regular Advisor

logging the automated attendent

Hi,

 

Over the last couple of weeks I have been getting complaints from my users about misrouted calls.  The caller says they press 5 to get Public Works but instead gets the Fire Department.  I check the logs but can't find anything wrong.  However the logs are not logging what options the people are pressing.  Everytime I try the AA it works fine.  I am pretty sure the caller is hitting the wrong number but how can I prove it?

 

Thanks,