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pcxset and error code

DanCarroll
Frequent Advisor

pcxset and error code

Getting error code- 8004200211.



3comSearch results--3KB18313 from April 2006



says 3com working hard to fix.



Why isn't this fixed yet?



5 REPLIES
merlin_1
Super Advisor

Re: pcxset and error code

Invalid solution id .....



I cannot check for you ....



 



DanCarroll
Frequent Advisor

Re: pcxset and error code

Sorry, correct error code is 80042002H



This has just happened to a few of my new installs of pcxset. ver 6.0.10 on  6.5.22 non sip v3001r



 



KB paper--

























































































































































 
Subject: PcXset - locks up


Solution ID - 3KB18313



Goals:












Symptoms:













PPCXset crashes





Changes:












Facts:





















































































Intel Pentium 4
Hyper threading
error code: 80004003H
error message: Unknown Error
context: EngineWrapperClass.PlayCallProgTone
error code: 80042002H
Error message: Error beginning Stream
context:EngineWrapperClase.bStart
NBX
cannot make calls with PcXset
PcXset locks up
PcXset gives errors
NBX pcXset





Causes:













Having Hyper threading enabled on your Intel Pentium 4 processor is causing this error.  3Com is working towards a permanent fix to this problem





Fixes:















Disable Hyper Threading on your PC.  Please consult your mainboard manufacturer for  instructions on how do this.



Note: you may experience audio delay after disabling Hyper Threading if this does occur please do the following:


1. Launch PCXset


2. Click tools, then options


3. Click the advanced tab


4. Set application Priority level to high



If you still have trouble with audio:


1. Launch PCXset


2. Click Tools, then options


3. Click the advanced tab


4. Reduce the audio buffer size from 5 to 4 or 3.



If problems persist please contact technical support








Notes:












Product(s):













NBX





Sub Product(s):













NBX pcXset



























Date Article Modified: 2006-04-24




merlin_1
Super Advisor

Re: pcxset and error code

Having Hyper threading enabled on your Intel Pentium 4 processor is causing this error.  3Com is working towards a permanent fix to this problem



 



The only fix I know for this was to disable hy[perthreading . The NBX does not support Multithreading apps .



I am alos checking with engineering but I believe the fix is to disable hyperthreading per the doc . I will review the doc after I get an answer from Engineering . If this issue is not resolved after disabling hyperthreading , then maybe you should open a case .



DanCarroll
Frequent Advisor

Re: pcxset and error code

Thanks



merlin_1
Super Advisor

Re: pcxset and error code

I was correct . Hyperthreading is the fix .....