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02-05-2010 12:00 PM
02-05-2010 12:00 PM
phone system freak out
Hi,
So I started to update my 3Com 5500-EI (28-port) switch. The update went fine but when I rebooted the switch my NBX 5000 stopped responding. I connected to the call processorsing via the serial port and kept seeing
nbxElvis): Interface elPci0 not found
Sorry that is all that could get.
I had to pull the plugs on the call processor and wait for the disk check to finish and then it started to work again. What went wrong and how do I prevent it in the future?
The NBX is running 6.5.22.
Thanks,
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02-08-2010 07:13 AM
02-08-2010 07:13 AM
Re: phone system freak out
NBX v5000
R6.5.22 code
extended memory ?
How many tels ?
PRI or analog lines ?
Hyperterm would have given you a link layer message stating the link 0 or 1 is down . Sounds like it may have something to do woth the NBX port . Unplug the NBX and plug it back in and see what occurs . Albeit a few seconds of loss , thats all that should occur , anything else and the port and the link may have an issue . Simpe test after hours .
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02-08-2010 08:54 AM
02-08-2010 08:54 AM
Re: phone system freak out
Memory Upgrade Installed: YES (402,649,088 byte)
98 3Com phones
ISDN Pri line (1)
3 Analog line terminal cards for 12 fax machines
2 analog line cards for centrex lines
I had a hyperterm window open during this but I didn't log any of it. I tried unplugging the ethernet cable from the call processor for 5 seconds and plugged it back into the switch and the nbx still didn't come back online. When this happened I had no control of the nbx other than the serial connection i.e. I couldn't ping it or access the web page to administer it. It took about an hour for the NBX to finish the disk check when I pulled the power cables from the call processor to fix the problem.
This weekend I came in and rebooted the switch to the new firmware while the nbx was rebooting. I used the web interface to restart the nbx and I connected to the switch via its serial port. As soon as I clicked reboot on the nbx I switched to the hyperterm window and rebooted the switch. After about 2 minutes the 5500 switch came back and after about 10 minutes the nbx came back and everything was working fine.
If it happens again I will capture the output from hyperterm. Are there any logs I can pull from the nbx that might contain the data you need? Is there a reboot command I can use on the nbx when I connect via the serial port?
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02-08-2010 01:06 PM
02-08-2010 01:06 PM
Re: phone system freak out
hi .. not sure what happened . .best to have a console capture runnin when this occurs.
you can reboot an NBX from the console with the nbxReboot command