single digit transfer in NBX

[digimonx]

Hi,

When caller reaches a mailbox of an extension or hunt group in NBX 100, instead of leaving a message he can hit 0 and be transferred to an extension or hunt group setup for single digit transfer in the main menu tree for 0 and while a call is being trasferred the phone system plays the on hold music or message.

Is there a way to override this behavor for certain hunt groups and extensions, i.e. if you reach a certain mailbox then pressing 0 still prompts you to leave a message or does nothing?

Thank you,

digimon

[bosoxfan]

Pressing 0 will bring you to whatever extension you had configured in the NBX Messaging/Configure/Personal Operator settings. The only thing you can do is change it to something else, like your main Auto Attendant greeting..

[digimonx]

Thank you for response, my friend.

I cannot seem to find that setting on this NBX.

Can you tell me how to find that setting in the software version 4.3.3?

[bosoxfan]

in 4.3, go to NBX Messaging icon, then click on Personal Operator that should do it :)

[digimonx]

I do not see Personal Operator in NBX Messaging.

There are three tabs in NBX Messaging: NBX Voice Mail, Auto Attendant and VPIM.

Auto Attendant tab allows to add, modify, remove, menu tree, system-wide greetings and restore AA greetings.

If I select my autoattendant name and click Menu Tree, it will show me the menu tree and the extension number configured for single digit transfer when 0 is hit.

So, my question was: is it possible to configure certain extensions in the way that when caller hears mailbox prompt for that extension and hits 0 the system does not route the call to the extension configured in the menu tree for single digit transfer?

[merlin215]

Personal operator is not availbale until 5.0 I believe .

So, my question was: is it possible to configure certain extensions in the way that when caller hears mailbox prompt for that extension and hits 0 the system does not route the call to the extension configured in the menu tree for single digit transfer?

No  you cannot  . whatever value is in this window is where the caller will go when the caller presses zero .

You may be able to use the timeout value and send any and all callers to a predetermined destination after approx . 15 seconds of doing nothing . This will give your callers a second to choose what they would like to do . This timer cannot be increased or decreased though 

Not sure of your call flow how or where you would like to try and send the caller to .

Just reviewing your original post , it seems that you want to send  the caller to a vmail box if they do not pick up ? Is this correct ?

[bosoxfan]

oops.. I see that Personal operator came in in 4.4.x release. YOu could go to NBX Messaging/Auto Attendant, click on 500, then Menu Tree. you will see "0" as a single digit transfer to 1000 probably.. just disable that one. You will have to do it to AA 501 also.. maybe that will do the trick !!!!

[digimonx]

Ok, merilin. Let me put it this way: I do not want caller to get anyone else by pressing 0 if he reached extensions 2721 and 3913 for example, but to leave a msg or disconnect.

For all other extensions it is fine, but not for these two. How can I do that?

[digimonx]

The thing is that I do not want to disable it globally but for certain extensions only.

[merlin215]

Hmmmm.....

Not sure in R4.3 as you have no personal operator available .

let me see if I can  find out

Stand By ....