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11-10-2010 07:54 AM
11-10-2010 07:54 AM
single digit transfer in NBX
Hi,
When caller reaches a mailbox of an extension or hunt group in NBX 100, instead of leaving a message he can hit 0 and be transferred to an extension or hunt group setup for single digit transfer in the main menu tree for 0 and while a call is being trasferred the phone system plays the on hold music or message.
Is there a way to override this behavor for certain hunt groups and extensions, i.e. if you reach a certain mailbox then pressing 0 still prompts you to leave a message or does nothing?
Thank you,
digimon
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11-10-2010 09:07 AM
11-10-2010 09:07 AM
Re: single digit transfer in NBX
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11-10-2010 10:35 AM
11-10-2010 10:35 AM
Re: single digit transfer in NBX
Thank you for response, my friend.
I cannot seem to find that setting on this NBX.
Can you tell me how to find that setting in the software version 4.3.3?
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11-10-2010 10:52 AM
11-10-2010 10:52 AM
Re: single digit transfer in NBX
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11-10-2010 11:03 AM
11-10-2010 11:03 AM
Re: single digit transfer in NBX
I do not see Personal Operator in NBX Messaging.
There are three tabs in NBX Messaging: NBX Voice Mail, Auto Attendant and VPIM.
Auto Attendant tab allows to add, modify, remove, menu tree, system-wide greetings and restore AA greetings.
If I select my autoattendant name and click Menu Tree, it will show me the menu tree and the extension number configured for single digit transfer when 0 is hit.
So, my question was: is it possible to configure certain extensions in the way that when caller hears mailbox prompt for that extension and hits 0 the system does not route the call to the extension configured in the menu tree for single digit transfer?
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11-10-2010 11:12 AM - edited 11-10-2010 11:14 AM
11-10-2010 11:12 AM - edited 11-10-2010 11:14 AM
Re: single digit transfer in NBX
Personal operator is not availbale until 5.0 I believe .
So, my question was: is it possible to configure certain extensions in the way that when caller hears mailbox prompt for that extension and hits 0 the system does not route the call to the extension configured in the menu tree for single digit transfer?
No you cannot . whatever value is in this window is where the caller will go when the caller presses zero .
You may be able to use the timeout value and send any and all callers to a predetermined destination after approx . 15 seconds of doing nothing . This will give your callers a second to choose what they would like to do . This timer cannot be increased or decreased though
Not sure of your call flow how or where you would like to try and send the caller to .
Just reviewing your original post , it seems that you want to send the caller to a vmail box if they do not pick up ? Is this correct ?
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11-10-2010 11:24 AM
11-10-2010 11:24 AM
Re: single digit transfer in NBX
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11-10-2010 11:31 AM
11-10-2010 11:31 AM
Re: single digit transfer in NBX
Ok, merilin. Let me put it this way: I do not want caller to get anyone else by pressing 0 if he reached extensions 2721 and 3913 for example, but to leave a msg or disconnect.
For all other extensions it is fine, but not for these two. How can I do that?
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11-10-2010 11:34 AM
11-10-2010 11:34 AM
Re: single digit transfer in NBX
The thing is that I do not want to disable it globally but for certain extensions only.
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11-10-2010 11:36 AM
11-10-2010 11:36 AM
Re: single digit transfer in NBX
Hmmmm.....
Not sure in R4.3 as you have no personal operator available .
let me see if I can find out
Stand By ....