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testing phone lights

greg24
Regular Advisor

testing phone lights

Hi,



I have a telephone that is a part of a ring group.  The button lights on one of the phones no longer light up when an incoming call is happening.  When the user puts a call on park the park light doesn't light up.  Is there a way to test the lights?  Is this a bad phone?  Other than the lights it works fine.



Thanks,



5 REPLIES
bosoxfan_1
Super Advisor

Re: testing phone lights

hi. You don't say what type of phone this is but if this is a 3102B phone, you can hit the Program button,



then 6, then 7 - Test LCD/LED.. all the lights will light



greg24
Regular Advisor

Re: testing phone lights

The phones are 3102b running 6.5.22 on the nbx.  I press the program button then 6 and then 7 and get nothing.  The date and extension are displayed on the screen.  If I press program down arrow I get call logs, directory, Personal Speed Dials, System speed dials, and cfwd all.



Did I miss some documentation?  I don't see anything in the pgbus.pdf I get from the nbx.



Thanks,



merlin_1
Super Advisor

Re: testing phone lights

Program 6 brings you into the menu for testing . There are 2 tests that can be done , one a button test and 2 a full led lamp test . eitehr way , You scroll down on the list and you will find the correct test . In the admin manual , page 452 , explains the button tests and  how to .



 



Note VCX and NBX are slightly different .



Regardless the admin guide will walk you thru this .



This message was edited by merlin on 2-9-10 @ 7:56 AM
DanCarroll
Frequent Advisor

Re: testing phone lights

The phone has to be unplugged from the network. Then power cycle the phone. .



When the phone display says "connect to phone port", press program  then scroll down until you see lamp and lcd test.



greg24
Regular Advisor

Re: testing phone lights

That explains why it wasn't working.  Thanks,