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v5000 off-site telephone monitoring

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Brian_Aguilar
Occasional Advisor

v5000 off-site telephone monitoring

Is there a solution that would allow an off-site user the ability to monitor any of the nbx lines from a standard land line or mobile phone? For example, can feature 425 be made accessible from the auto-attendant?

 

In addition, can 2 sites w/ v5000 be 'linked' so traffic from both sites can be considered intra-office and be monitored from either site?

5 REPLIES
merlin02131
Advisor

Re: v5000 off-site telephone monitoring

Is there a solution that would allow an off-site user the ability to monitor any of the nbx lines from a standard land line or mobile phone? For example, can feature 425 be made accessible from the auto-attendant?

 

the offsite user would have to be a tel on the system . So a remote tel set up for supervisor monitoring  could montior other tels on the same NBX .  You cannot use the feature from the AA .

 

In addition, can 2 sites w/ v5000 be 'linked' so traffic from both sites can be considered intra-office and be monitored from either site?

 

No . Your monitoring states coem from the local NBX . You cannot montior a NBX tel or device unless you are a member of the same NBX .

 

bosoxfan
Trusted Contributor

Re: v5000 off-site telephone monitoring

Just one point of clarification:

You can "link" two NBX'es together by using VTL's or, if in SIP Mode, use SIP trunking. User A on NBX A can then call User B on NBX B without going through PSTN...

However, as merlin0231 stated, the monitoring would be on the local NBX.

Brian_Aguilar
Occasional Advisor

Re: v5000 off-site telephone monitoring

 


merlin02131 wrote:

Is there a solution that would allow an off-site user the ability to monitor any of the nbx lines from a standard land line or mobile phone? For example, can feature 425 be made accessible from the auto-attendant?

 

the offsite user would have to be a tel on the system . So a remote tel set up for supervisor monitoring  could montior other tels on the same NBX .  You cannot use the feature from the AA .

 

In addition, can 2 sites w/ v5000 be 'linked' so traffic from both sites can be considered intra-office and be monitored from either site?

 

No . Your monitoring states coem from the local NBX . You cannot montior a NBX tel or device unless you are a member of the same NBX .

 


 

Thank you for the information.

 

Would you be able to provide an outline of the nbx and remote tel configuration? Does the most recent version of nbx software use a protocol that would allow a tel to be setup at an off-site location and still be considered part of the local nbx?

bosoxfan
Trusted Contributor
Solution

Re: v5000 off-site telephone monitoring

yes, you can have a "remote" phone on the nbx.

First, the NBX must be in "Standard IP" mode or "IP-on-the-fly" mode. This is in the System configuration/IP settings page on the web interface. By defaul, the nbx comes in "ethernet only" mode so won't support

remote phones.

Also, make sure auto discovery of phones is on.

Now, on the phone, Hit the Program button, then Advanced Configuration, then look for NCP IP address.

Put in the IP address of the NBX. (remember to put in 0's also, so 10.35.10.1 would be 010.035.010.001)

That is it!

The phone will autodiscover.. (you also need to make sure that the router between the two sites is not blocking ports 2093-2095 or port 1040. These are the ports the NBX uses for signalling/audio and downloading)

Hope this helps !

Brian_Aguilar
Occasional Advisor

Re: v5000 off-site telephone monitoring

Thank you! You have been of great help.