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ACD Real Time Statistics

 
Douglas Gillson
Occasional Advisor

‎01-10-2011 02:14 PM

‎01-10-2011 02:14 PM

ACD Real Time Statistics

Can anyone tell me what the " Caller Exit " field indicates on the RTS screen ?

 

I see that it increments when  ACD is in the closed state and call covers to VM, but can't figure out why its incrementing during the day.

I know the total time out is not being exceeded.

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