IT Operations Management (ITOM)
Showing results for 
Search instead for 
Do you mean 

New in BSM 9.24: Support for RHEL 6.4/6.5, Windows Server 2012, mobile crash analysis and more!

haimsnir ‎04-15-2014 11:51 PM - edited ‎06-09-2015 12:18 PM

It’s been just a few months since we announced our last Business Service Management service pack, but we are excited to now release another version. Although Business Service Management (BSM) 9.24 was planned as a relatively modest update to upgrade our support matrix, we used the new release to include some additional enhancements and content that customers have requested.

You can find a complete overview of what is included in the new version on the SSO portal (requires HP Passport login), but here is a quick look at some of the most important updates. Scroll down to read more about the BSM Support Matrixes and installation instructions.

BSM 9.24 platform

  • OS Support of Red Hat Linux 6.4/6.5 and Windows Server 2012
  •  New guides and best practice documents, that all can be found on the Documentation and Online Help (SSO)


HP Real User Monitor 9.24

  • Mobile Crash Analysis tool enables mobile developers to quickly analyze crashes based on the device, carrier, OS, and application version
  • Application Availability broken down by device, carrier, OS, and application version; this helps to quickly identify regressions due to version releases and poorly supported platforms

HP Business Process Monitor 9.24

  • Updated to include the latest ALM technology - LoadRunner 12 and  UFT (QTP) 12 record/replay mechanism
  • Support for IE 11, Chrome 30 and TruClient for Firefox 22
  • Support for latest versions of LDAP, Citrix and Flex SDKs, .NET 4.5
  • SAP protocol enhancements
  • Support for BPM and VuGen coexisting on same machine, so Vugen can now be installed on a BPM machine to enable smoother script recording, maintenance and troubleshooting

Service Health Analyzer 9.24

  • Integration to Operations Analytics 2.x, so you can drill down from an SHA anomaly to Operations Analytics
  • Improved usability of the SHA statistic report with a seasonality indication
  • Enhanced analytic event to present the metric value and baseline within the event, so the operator can get a better understanding of the anomaly without having to drill into the SHA UI

Service and Operations Bridge - Operations Manager i 9.24

  • Enhancements to the event Browser - tools categories and business impact.


BSM Support Matrixes

BSM system requirements and support matrix information is now located in a separate BSM System Requirements and Support Matrix document on the HP Software Product Manuals web site. This document includes:

  • BSM server and database support matrixes
  • Support and compatibility data for BSM data collectors and other BSM components

Information about supported integrations between BSM and other HP or third-party software is now available on the HP Software Solutions and Integrations portal. Every integration listed includes a description of the integration, support matrix, and links to integration configuration documentation.


Installation Instructions

For complete instructions on installing this software, please refer to the relevant documentation:

  1. New customers — follow the instructions in the BSM 9.24 Installation Guide.
  2. Existing customers installing BSM 9.24 on top of an earlier BSM 9.2x version — follow the instructions in the BSM 9.24 Patch Installation Guide
  3. Existing customers upgrading from 8.x, 9.0x, or 9.1x — follow the instructions in the relevant BSM 9.24 Upgrade Guide:

The most up-to-date versions of all these documents are available from the HP Software Product Manuals web site, as are the following planning and deployment resources:

The BSM 9.24 Planning Guides Package contains:

  • Getting Started Guide
  • Operations Manager i Concepts Guide
  • Deployment and Capacity Planner (Capacity Calculator)
  • System Requirements and Support Matrixes Guide
  • Database Guide
  • What's New document

The BSM 9.24 Deployment Guides Package contains:

  • Release Notes
  • Database Guide
  • Installation Guide
  • 9.24 Patch Installation Guide
  • Upgrade Guide - 8.0x to 9.2x; Upgrade Guide - 9.0x to 9.2x; Upgrade Guide - 9.1x to 9.2x
  • Smart Card Authentication Configuration Guide
  • Hardening Guide

About the Author


Nov 29 - Dec 1
Discover 2016 London
Learn how to thrive in a world of digital transformation at our biggest event of the year, Discover 2016 London, November 29 - December 1.
Read more
Each Month in 2016
Software Expert Days - 2016
Join us online to talk directly with our Software experts during online Expert Days. Find information here about past, current, and upcoming Expert Da...
Read more
View all