IT Operations Management (ITOM)
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Stop managing the state of your compliance and start managing SLO

NimishShelat on ‎12-01-2015 07:14 AM ‎01-01-2017 09:15 PM kimlock

IT Operations Compliance Screen shot.jpg

Post by Doreen Riepel and Joe DeBlaquiere

IT organizations are increasingly required to cut costs while maintaining a secure and compliant infrastructure. In addition, industry regulation standards and laws require organizations to take action regarding network security and IT compliance in order to protect sensitive information from being compromised.

 One recent example of the tug and pull of these dynamics is that all organizations (regardless of their size) have to perform PCI compliance auditing. This auditing determines whether or not a business is compliant with security standards relating to the processing of transactions made via a credit or debit card. According to PCI Data Security Standards, these audits have to be performed annually. Service Level Objectives (SLOs) play an important role to ensure compliance and to make sure time schedules are being met. Organizations have to constantly focus on managing and monitoring their resources to avoid fines or compromising their reputation. However, this can be very costly and time-consuming when audit and remediation has to be done manually and is not regarded as an ongoing process.

 

There is an easier way. Defining and managing time-based SLOs can help to meet business requirements.

 

An SLO is a property to measure availability and performance goals for resources, such as applications and systems. These measurements need to be performed regularly—within specific time frames—depending on the business service and the particular policy. In addition to an SLO, you should also consider the timeframe in which a non-compliant IT resource needs to be remediated against a particular requirement. For example, to ensure that scan results during the annual PCI audit are most recent, you should define a SLO for monthly scanning. In case of failure the SLO for remediation should also be set in such a way that there is enough time to remediate non-compliance.

 

Hewlett Packard Enterprise IT Operations Compliance (ITOC) can help with measuring and monitoring SLOs. Maintenance windows enable your ITOC system to run compliance and remediation jobs automatically or on-demand. Thus, the system helps optimize these jobs according to business service priority and the availability of maintenance windows in order to ensure that all resources meet their SLOs.

 

HPE ITOC reports provide both standard and customizable reports that enable you to monitor the state of your data center. These can be reports to see the compliance state of one data center or see a summary across all business services. The reports allow you to see the compliance score of selected policies relative to one data center or across all business services. You can also see compliance state changes and job history or a SLO conformance summary.

Now you can automatically scan and complete remediation jobs by effectively managing your SLO. HPE ITOC assists with compliance across policies and business services so they do not fail their PCI audit or other industry-related benchmark policies in future.

 

Learn more about HPE IT Operations Compliance software and download a trial here.

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About the Author

NimishShelat

Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, network, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 23 years of experience in IT, 20 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a Manager of Product Marketing and Technical Marketing, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.

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