IT Operations Management (ITOM)
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Tips on improving a projected dashboard

‎08-04-2014 04:01 PM - edited ‎01-25-2015 09:25 AM

I recently participated in a Vivit webinar, HP BSM - Panel Discussion: Customers talk about their journey and success with Eli Eyal of Playtech and Mark Laird of SteriaWe had quite an engaging and exciting discussion during the webinar.  I think so much vital information came from the discussion that I have decided to write a blog series of posts that will cover the questions we received from the audience.

 

Today let’s take a closer look at the first question:

 

Do you have any tips on getting the dashboard up on the wall to look great?

 

Mark Laird answered this question.

 

“Part of it is going to depend on versions of software, so with what are called the older versions of BSM, probably the easiest, the best way of getting the really good looking dashboard, we use the custom dashboards.

 

We were able to build them to meet what we wanted, which was very much the services by location. This  made it very, very easy for our monitoring teams and our internal teams to exactly see where the problems were.

 

With the new versions of BSM, there are some really, really clever new dashboards involved, things like transactions by location. You are getting a lot more information displayed in a single dashboard. There is a lot less time to create the dashboards that are actually out of the box.

 

So what we are seeing with the new programs coming out with HP is, there is a lot more thought being put into how people want to use the tools, how do people want to get information out of the tools? So for us, there are probably two or three key areas.

 

Firstly, there are some pre-built dashboards, some of them are really, really clever, there is lots of information being displayed in a single place. It’s really easy to use. We have done a lot of internal education with some of our technical teams and our business teams.

 

And the second one is really using the user reports. So again, we do a lot of reporting around service level management and system performance and availability. You can build those reports out really to suit what your customers need there.

 

You store it into the templates and then you are just running those reports on a daily, weekly, or monthly basis and sending out same information out to customers in a nice standard format. That’s what we use.

 

Those are our sort of two key ways of getting information out of the solution in a really customer-friendly, customer-focused fashion.”

 

You can also learn more about HP Business Service Management at the homepage here.

 

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kuthiala

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