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3 HP customers and 3 HP Service Manager case studies straight from the Turkey customer forum

Michael Pott (michael_pott) ‎06-06-2014 03:44 AM - edited ‎09-27-2015 08:25 PM

I recently returned from the HP Software EMEA Customer Forum in Istanbul, Turkey. It was an unforgettable experience and was an incredible opportunity to visit with customers and really find out what their needs are and how to solve them with ITSM. 

With almost 20 customer speakers on the HP Service and Portfolio Management (SPM) agenda alone, this was probably the largest HP Software EMEA Customer Forum ever. I think the event was a great success, and it appears customers felt the same way according to their feedback. According to this feedback:   

  • In average 88.1 percent of the survey respondents rated all presentations excellent or good
  • The overall quality of the event was rated excellent or good by 98.7 percent

Here are some voices from the event:

  • “The real value add is in the authenticity of the stories.”
  • “Thank you for this great opportunity to learn, grow and interact with peers.”
  • “It was a brilliantly organized event and we had a lot of takeaways from the various sessions.” 

Like all things in life, there is also a lot of room for improvement for future events like this. I am inspired by this most recent event, and I look forward to working on some of these improvements for the future. 

From all presentations and panel discussions I would like share three today. All talk about HP Service Manager at their core.


How Injazat Data Systems boosts IT Operations efficiency through ITSM deployment

(Mohammed Albustami, Injazat Data Sytems)

Injazat Data System is a service provider who supports more than 40.000 users. Their business objectives for introducing ITSM included:

  • Increase service levels
  • Reduce operational cost
  • Improve staff efficiency
  • Centralize service management
  • Handle thousands of requests per month.

HP Service Manager is a core element of their IT operations management solution, which also includes monitoring and automation. The implementation success includes reduced MTTR, significantly fewer emergency changes, higher SLA achievement and higher FCR. 


Network, Operational and IT Service Management processes automation in telecom operator

(Artem Mogilin, MegaFon)

MegaFon is a leading provider for voice, data and other telecommunication services in Russia. One of their main objectives was to consolidate and centralize key operational functions for more efficiency. They were looking to accelerate time-to-market, increase service quality and reduce network outage and loss of profit. Using HP Service Manager the goal was to unify, integrate and automate all key IT processes, including incident, problem, change, service level and request management. As a result, MegaFon was able to decrease the number of serious incidents, to increase staff efficiency and to reduce cost. 


Implementing a Service Catalog for Steria

(Patrick Bailly, Steria)

Steria delivers IT-enabled business services for private and public sector organizations across the globe. The service request catalog-related objective was to promote Steria’s cloud cervices in a multi-geography context, addressing different clients by introducing a unique self-service interface. HP Service Manager’s Service Request Catalog is one element of Steria’s User Centric Service Desk, which integrates service request management with other key IT processes across the entire service lifecycle. This enables Steria to address key objectives, including quicker service delivery and cost reduction.


Check Twitter for some impressions from the customer forum.


I hope this is interesting to all who were not able to attend the customer forum this time. To all who attended and who made this event happen, I want to give you a big “Thank you!”.


Would you like to share your short HP ITSM success story here? You can do so as a Guest Blogger - just let me know.


Have a nice day,

Michael Pott (@michaelpott)


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About the Author


Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

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