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3 Upcoming ITSM events that you won't want to miss!

‎10-07-2013 09:35 AM - edited ‎09-20-2015 07:08 AM

There is a lot going in the HP ITSM community, and I wanted to draw your attention to a handful of upcoming activities coming up this week and then itSMF FUSION later in the month.


What’s New with HP Service Manager 9.32 webinar

October 9, 12am-1pm Eastern, 9am-10am Pacific

Sponsored by the Vivit ITSM SIG


Vivit is the independent HP Software User Group, and the ITSM Special Interest Group (SIG) is quite active. This web event is geared towards the ITSM SIG audience and will include time for substantial Q&A. Scott Knox, Yvonne Bentley, and I will be the hosting the call. Scott will also run a live overview demo of what’s new in SM 9.32.


Managing Knowledge and Empowering Users webinar

October 10, 15CET, 9am Eastern

Brighttalk platform


Susan Merriman our emerging technologies lead from HP Software Education and I will be co-presenting on this web event. It is part of a Brighttalk summit on emerging trends and technologies in ITSM running on the 9th and 10th. The unifying theme is new trends that empower both help/service desk staff and end-users. Susan is one of our leading people on the new HP Adoption Readiness Tool (ART).  I will be speaking about new trends in managing knowledge. Brighttalk recordings are often available within a couple of hours after the live event. So, if the time is too early, please catch the recording.


itSMF FUSION 2013 

October 20-23 in Nashville, TN


We will have a demo booth where we will be demonstrating the latest with HP Service Manager, HP Service Anywhere, and HP Software Education. Stop by and talk to the team and get a “prize patrol” button. We will also be hosting a breakfast briefing on Tuesday morning. Scott Knox will lead a discussion on “Automation: Your ticket to innovation!” 


 The HP ITSM team will also be at upcoming itSMF events in the UK, Germany, and other countries this fall.


Please join us at these upcoming events! And, you can always find more information online at




P.S. Also, get ready for HP Discover in Barcelona!

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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

on ‎10-08-2013 11:38 AM

All, I am in the process of evaluting ITSM tools and trying to find HP pricing model and also the licensing model so I can compare cost in related to the entire ITSM Suite. 


Any assistance would be greatly appreciated.





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