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3 steps to easier Asset Manager Web Server Installation

Eugene_Xie ‎04-01-2014 10:33 PM - edited ‎09-12-2016 07:25 PM

Asset Manager Web Server Installation Tips


The installation of HP Asset Manager Web server is simple really— there are only three, basic steps to the installation. But, chances are high that you may run into some issues if you are new to HP Asset Manager. We want to make your installation experience as painless as possible, so we have listed the three steps below in greater detail to help you along the way.


The three steps are:

  • Preparation – Java Runtime Environment
  • War Files –Build the HP Asset Manager Web Service Tier and Web Client Tier WAR files using the deploy tool within your HP Asset Manager installation
  • Deployment—of Web Service and Web Tier WAR files


Save some time and follow the steps outlined below!


Step 1 – Preparation the Java Runtime Environment


The bottom line is that you must prepare a java runtime environment prior to installation of the web application server (like Tomcat) and an ODBC driver to HP Asset Manager database. 


The key step outlined in the installation you need pay attention to: 

“If you are running web service in 64 bit JVM, you shall use  C:\Windows\System32\odbcad32.exe to create the 64 bit ODBC connection; otherwise run C:\Windows\SysWOW64\odbcad32.exe to create 32 bit ODBC connection.”


This step is important because you need to make a special note of the path difference. Don’t get caught in a pitfall by making a typo in this step!


Step 2 – Building the WAR files


The key focus for this step is the configuration for the parameter in (in <AM installation>\websvc and webtier folders) files and to run the <AM installation>\deploy\deploy.bat to build the WAR files. 


There are some fundamental things to watch out for to avoid missteps in this next set of steps:


a.       Check your JVM version. Is it 32-bit or 64-bit? If you are not sure, run java -version from the command line, and it will tell you. If it is 64-bit, then set arch=64 in file, otherwise set arch=32. 


b.       When you configure for Web Service and Web Tier, you need to pay special attention to the following properties:


For WebService:




AM Web Service use this account to logint to AM


The value could be “MSSQL” or “Oracle” or “DB2”


This is the ODBC connection name


The login account for making connection to database


Password – either in plain text or encrypted.


true: deploy tool will encrypt DB.password, false: deploy tool will not encrypt DB.password



For WebTier:




Asset Manager user login to be used by the LoginSlot


SOAP Web service url, http://localhost:8080/AssetManagerWebService/services


REST Web service url http://localhost:8080/AssetManagerWebService/rest


RS Web service url http://localhost:8080/AssetManagerWebService/rs


c.      Lastly, build the WAR files by going to: CD <AM installation>\deploy,run deploy.bat ..\websvc\ to build AM web service WAR, and run deploy.bat ..\webtier\ for AM web tier WAR. 


Step 3 – Deployment of the HP Asset Manager Web Service and Web Tier WAR files


At this stage you will need to copy the WAR files built in Step 2, and located in <AM Installation>/websvc and <AM installation>/webtier respectively, to your application server's deployment directory (for tomcat, it is <tomcat installation>/webapps>.   


Some important considerations for this step are: 


a)       Specify the following jvm options -Djava.library.path=C:\Program Files (x86)\HP\Asset Manager 9.40 en\x64 if AM web service is running on 64-bit JVM, or -Djava.library.path=C:\Program Files (x86)\HP\Asset Manager 9.40 en\bin if it is 32-bit JVM. Please refer to step 2.1 for how to detect JVM version.


b)       It is also recommended to deploy the AM web service tier and web service tier into two different application servers to boost performance. If you deploy both the webservice and webtier war file to the same web application server instance, you need to specify: -xx:MaxPerm=128m.


At this stage in the installation you are ready to start up your web application server. Make sure to start AM web service server first and then AM web tier server because the latter one relies on first one. If everything is working as intended at this point you should open a browser to the following page:  http://<AM_WEB_IP>:8080/AssetManager


And, if for some reason it does not open, go ahead and open this page: http://<AM_WEB_IP>:8080/AssetManagerWebService to check and see if the web service is properly deployed. This second page will show you some helpful information for your trouble shooting, so you may want to save to your favorites for later on.


We know that there is always more technical detail and context to add to tips and tricks. That being said, our end goal here is to provide you with some essential tips and tricks to the installation of the HP Asset Manager Web Server.


And, this blog post is a great opportunity to engage directly with HP Asset Manager RnD for those more technical questions as it relates to your installation of the HP Asset Manager Web Server, and we hope that you will respond with some thoughtful feedback, or general questions about the blog post so we can support you!


Feel free to reach out to me in the comment section below if you have any further questions.

About the Author


Eugene is an ITAM expert in HPE Software Customer Assist Team. He has been working in IT industry since 2004 focusing on ITAM, information security and Container technology. He has a master degree on computer science. Certified PMP, ITIL (V3 foundation).

on ‎04-28-2014 02:37 AM

Very informative, thanks for sharing.

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