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Re: 3 ways IT process automation bridges the Service Management and Operations gap!

chuck_darst

There is a great EMA whitepaper on this topic that is also worth downloading - EMA: Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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chuck_darst

There is a great EMA whitepaper on this topic that is also worth downloading - EMA: Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together

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