IT Service Management
Showing results for 
Search instead for 
Do you mean 

36 reasons to upgrade to HP Service Manager 9.3!

Michael Pott (michael_pott) ‎10-21-2013 05:55 AM - edited ‎09-27-2015 08:16 PM

I assume that you have probably read and seen this before - something like “What’s new in HP Service Manager 9.32”. I do not want to specifically discuss the latest release but rather look at HP Service Manager 9.3 in its entirety. By doing this, and looking with a fresh perspective, I find a lot of new capabilities like the service request catalog, knowledge management, process designer, mobility, collaboration and integrations.

If you are looking for more detailed information, I recommend you read "Agility, mobility and user-centric IT: new release of HP Service Manager 9.32 is now available". It’s 9.32-specific but touches on some key new capabilities that already have been introduced with HP Service Manager 9.30 or 9.31.


Motivations to move to HP Service Manager 9.3

To figure out what the real motivations are to move to Service Manager 9.3 I ran a short survey. From this survey I collected almost 500 answers from about 60 respondents. As part of the survey I asked:

  • Which of the following factors, functionalities and capabilities of Service Manager influenced you the most to migrate/upgrade to HP Service Manager 9.3x Software?
  • Which of the following improvements and/or benefits have you achieved from migrating/upgrading to Service Manager?
  • How long did it take you to migrate/upgrade to Service Manager 9.3?

Some key survey results

  • The most prominent reason for migrating/upgrading to Service Manager 9.3 was, guess what: “product version obsolescence”, which was selected by 50 percent of the respondents. This was closely followed by “The new service request catalog portal” with a 44 percent response rate.
  • The largest improvement/benefit achieved was “Increased customer satisfaction and/or end-user experience”, selected by 67 percent of respondents. It looks like this correlates with the service catalog portal, something the testimonial supports.
  • 30 percent said that the migration took 3 months or less.

Other interesting results

If you want to learn about what the other survey questions were and see more survey result details, check the collection of customer testimonials and proof points from this survey on the Tech Validate portal.


What was your motivation, your trigger for upgrading or moving to HP Service Manager 9.3? Let me know. Until then …


Have a nice day,

Michael Pott (@michaelpott)


Join the conversation …

HP ITSM Twitter

HP ITSM on LinkedIn

About the Author


Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

Nov 29 - Dec 1
Discover 2016 London
Learn how to thrive in a world of digital transformation at our biggest event of the year, Discover 2016 London, November 29 - December 1.
Read more
Each Month in 2016
Software Expert Days - 2016
Join us online to talk directly with our Software experts during online Expert Days. Find information here about past, current, and upcoming Expert Da...
Read more
View all