IT Service Management
cancel
Showing results for 
Search instead for 
Did you mean: 

Re: 5 Ways a Line-of-Business (LOB) can increase Competitive Advantage - through the Service Desk

chuck_darst

Mary, Good stuff here.  I submit there is another interesting, but tangential, angle - BYOD (almost). Instead of bring your own device, it is buy your own service. This goes along with cloud, saas, and all - often driven by agility as you note. A SaaS based service desk could be one example. There is an increasing amount of attention on "multi-supplier integration" (MSI also sometimes labeled Service Integration and Management aka SIAM) where IT has to be better prepared to incorporate and manage suppliers or services brought in by different LOBs. Some of the concepts have been around a long time, but variability has gone up as more and more "stuff" can be sourced out of "cloud" as opposed to being originated inside of IT. How this moves between a LOB and central IT merits more discussion - say a future blog post (or two).

 

I was just dying to say MSI and/or SIAM!

 

Chuck

0 Kudos
About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Mary, Good stuff here.  I submit there is another interesting, but tangential, angle - BYOD (almost). Instead of bring your own device, it is buy your own service. This goes along with cloud, saas, and all - often driven by agility as you note. A SaaS based service desk could be one example. There is an increasing amount of attention on "multi-supplier integration" (MSI also sometimes labeled Service Integration and Management aka SIAM) where IT has to be better prepared to incorporate and manage suppliers or services brought in by different LOBs. Some of the concepts have been around a long time, but variability has gone up as more and more "stuff" can be sourced out of "cloud" as opposed to being originated inside of IT. How this moves between a LOB and central IT merits more discussion - say a future blog post (or two).

 

I was just dying to say MSI and/or SIAM!

 

Chuck

Events
June 6 - 8, 2017
Las Vegas, Nevada
Discover 2017 Las Vegas
Join us for HPE Discover 2017 in Las Vegas. The event will be held at the Venetian | Palazzo from June 6-8, 2017.
Read more
Each Month in 2017
Online
Software Expert Days - 2017
Join us online to talk directly with our Software experts during online Expert Days. Find information here about past, current, and upcoming Expert Da...
Read more
View all