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5 steps to winning in the “age of the customer” when disruption is upon you

on ‎05-30-2014 03:57 PM


Guest Post by Sherry Ramm, ITSM Marketing Consultant


Join us on July 15th at 10:00 am PT for an IT leadership and best practices webcast with Forrester Research and HP: Self-service strategies that put service relationship management into hyperdrive.


Today it takes a lot more to satisfy and keep your customers happy. CEOs believe technology is the number one priority in achieving this goal. In fact, they rate technology as the most important external force shaping the future of their enterprise.  And it’s not simply worrying about traditional operations technologies. Now “Business Technology” is nipping at your heels from your company board room—the newest key to your company’s viability.


If that’s not enough to keep your IT team working overtime, your employee users are demanding more as well.  In fact, Forrester research tells us that only 46 percent of employees are happy with the IT services in their companies. Your workforce wants better tools. They want to be enabled anytime, anywhere. They want more choices and a say in what is purchased to do their job.    


Interestingly, the two challenges are interrelated; a company’s workforce satisfaction directly correlates to positive customer experience. This reality is critical in understanding how to address the needs in your organization that will thread through and feed both ‘customer’ groups of tomorrow.   


Register now to learn how you can develop a blue print and carry out your own Service Relationship Journey to achieve greater satisfaction. Learn how to can expand on those successes both internally and externally to demonstrate IT leadership and secure your company viability today and for years to come. 


Join us to learn:

-       How to begin your new Service Relationship Management Journey

-       What commitments and support you will need

-       Who your touch points must be and the information you must gather

-       How to design your new path

-       How to identify the most effective new methods, techniques

-       How to enable and build it and then how to analyze your success


Secure your seat now – we look forward to seeing you there!

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