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Benefiting from ITIL best practices

chuck_darst ‎10-18-2012 02:49 PM - edited ‎09-20-2015 07:21 AM

Not re-inventing the wheel and in the spirit of best practices:


Lots of people wiser than me have said that following ITIL best practice guidance isn’t about making sure that every is dotted and t  crossed for five books and then some. It is about leveraging an appropriate amount of collective ITSM experience and advice. The goal is to help your organization operate more effectively (which includes supporting your business or entity better) and efficiently. If you are drowning in an ITSM ocean, you don’t want to be thrown a set of books that weigh you down. Benefiting from ITIL best practices should put you closer to or better yet on your desired shore. Frankly, our approach with respect to built-in best practices is now to go lean.


But, we do take ITIL seriously and know that many of our customers do so also. With that in mind, we just had HP Service Manager 9.3 assessed and certified by Pink Elephant according to their PinkVERIFY 3.1 process in 10 ITIL V3 processes:


  • Availability Management
  • Change Management
  • Knowledge Management
  • Problem Management
  • Incident Management
  • Request Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management
  • Service Asset and Configuration Management

We also had HP Operations Manager I 9.2 assessed and confirmed for ITIL V3 Event Management.


If you also take ITIL seriously, make sure to look for the PinkVERIFY 3.1 assessment as opposed to the older 3.0 assessment that does not align with the official ITIL endorsement requirements.


Chuck Darst

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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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