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Re: Codeless Configuration Rules, Scripting Drools

Martyn Birchall

Excellent article. You touch upon supportability when coding is used but this can be quite a problem. As vendors do not write the code it can be difficult to evaluate where problems are occurring in systems with heavy use of code. Time is spent evaluating if it is "the product" or the "script" and then who is responsible for the fix. It is all far less likely to go wrong with codeless configuration.

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Martyn Birchall

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Martyn Birchall

Excellent article. You touch upon supportability when coding is used but this can be quite a problem. As vendors do not write the code it can be difficult to evaluate where problems are occurring in systems with heavy use of code. Time is spent evaluating if it is "the product" or the "script" and then who is responsible for the fix. It is all far less likely to go wrong with codeless configuration.

chuck_darst

Mary, any comments on the "its so easy, do it yourself" side of this? I submit that codeless configuration absolutely simplifies a number of things, but that you still need to have solid processes. You briefly touch on this, but I am thinking of how change management would get rolled out in a larger organization for example. Anyhow, all sorts of phrases come to mind, garbage in, garbage out being one. Also, any quick comments on where configuring ITSM processes stops and being a platform starts.

 

I know that these are big topics. But, these general areas seem to regularly come up when discussing codeless configuration approaches - especially when layered on top of SaaS.

 

Lastly, any advice for how to get started trying out codeless configuration on Service Anywhere? Any of the youtube videos especially useful? What about the connections/support forum?

 

Chuck

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