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Re: Codeless Configuration Rules, Scripting Drools

chuck_darst

Mary, any comments on the "its so easy, do it yourself" side of this? I submit that codeless configuration absolutely simplifies a number of things, but that you still need to have solid processes. You briefly touch on this, but I am thinking of how change management would get rolled out in a larger organization for example. Anyhow, all sorts of phrases come to mind, garbage in, garbage out being one. Also, any quick comments on where configuring ITSM processes stops and being a platform starts.

 

I know that these are big topics. But, these general areas seem to regularly come up when discussing codeless configuration approaches - especially when layered on top of SaaS.

 

Lastly, any advice for how to get started trying out codeless configuration on Service Anywhere? Any of the youtube videos especially useful? What about the connections/support forum?

 

Chuck

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
Martyn Birchall

Excellent article. You touch upon supportability when coding is used but this can be quite a problem. As vendors do not write the code it can be difficult to evaluate where problems are occurring in systems with heavy use of code. Time is spent evaluating if it is "the product" or the "script" and then who is responsible for the fix. It is all far less likely to go wrong with codeless configuration.

chuck_darst

Mary, any comments on the "its so easy, do it yourself" side of this? I submit that codeless configuration absolutely simplifies a number of things, but that you still need to have solid processes. You briefly touch on this, but I am thinking of how change management would get rolled out in a larger organization for example. Anyhow, all sorts of phrases come to mind, garbage in, garbage out being one. Also, any quick comments on where configuring ITSM processes stops and being a platform starts.

 

I know that these are big topics. But, these general areas seem to regularly come up when discussing codeless configuration approaches - especially when layered on top of SaaS.

 

Lastly, any advice for how to get started trying out codeless configuration on Service Anywhere? Any of the youtube videos especially useful? What about the connections/support forum?

 

Chuck

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