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Re: Disconnected data is dead - The computing platform of choice by 2020? Humans.

dkalian

The role of the IT professional in 2020

-          It is predicted that the job of the IT manager looks very different by 2020. In that timeframe, IT will primarily be a business process design and operations function optimizing value to the business.

-          Traditional culture that covets relationships with suppliers and personal agendas will fade into the woodwork, as will other forms of friction that impede service delivery and progress.

 


We are already seeing this taking place in our organization.  Interestingly the first place this is happening is our external customer service areas and not with IT delivery itself.  So IT is doing BPM for other areas of the company before doing it for IT itself.

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dkalian

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dkalian

The role of the IT professional in 2020

-          It is predicted that the job of the IT manager looks very different by 2020. In that timeframe, IT will primarily be a business process design and operations function optimizing value to the business.

-          Traditional culture that covets relationships with suppliers and personal agendas will fade into the woodwork, as will other forms of friction that impede service delivery and progress.

 


We are already seeing this taking place in our organization.  Interestingly the first place this is happening is our external customer service areas and not with IT delivery itself.  So IT is doing BPM for other areas of the company before doing it for IT itself.

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