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Re: Does SaaS open the door for “change fatigue”?

chuck_darst

Thanks Mary for the hints, thinking of the "organizational management of change" dimension to this, this comes up in almost every discussion regarding "change management". I submit that there is a continuum of the degree of "change" that can/could occur with any release of the service desk itself. When processes change that impact the way end-users deal with the help/service desk and/or how agents/operators do their jobs, then "management of change" increasingly come into play.

 

This is likely different from your change fatigue topic, but also a common challenge. Education, incentives (carrots), and ... all can come into play.

 

Also makes me think of Windows 8.

 

Chuck

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Thanks Mary for the hints, thinking of the "organizational management of change" dimension to this, this comes up in almost every discussion regarding "change management". I submit that there is a continuum of the degree of "change" that can/could occur with any release of the service desk itself. When processes change that impact the way end-users deal with the help/service desk and/or how agents/operators do their jobs, then "management of change" increasingly come into play.

 

This is likely different from your change fatigue topic, but also a common challenge. Education, incentives (carrots), and ... all can come into play.

 

Also makes me think of Windows 8.

 

Chuck

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