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HP Discover Day One: HP Propel and HP Service Anywhere steal the show

HPITSM ‎12-10-2013 06:04 PM - edited ‎09-25-2015 10:29 PM

HP Discover Barcelona kicked off with a bang! Well over 10,000 attendees showed up to experience all that HP has to offer and the amazing innovations that HP has in store for the future. The crowds were out in full force for Meg Whitman’s keynote. Hot topics of the day included the cloud, mobility, big data and security. You know the saying, “you learn something new every day?” Well, when the day is spent at HP Discover, you learn a lot more than “something” new. Here is some new knowledge we picked up today:

-       If the cloud was a country, it would be ranked 5th in the world in energy use, placing it in front of Japan.

-       “Nature doesn't’t need people, people need nature.” Wise words from Conservation International and                          Harrison Ford on how HP is harnessing big data management to protect tropical forests.

-       With HP Moonshot, we at HP will never build another data center.

-       And finally, we learned that HP Propel and the new version of HP Service Anywhere are here to steal the                  show.

The crowds were swarming the HP IT Service Management booths all day. HP Service Manager 9.32, Asset Manager and CMS all got rave reviews, but the spotlight was most definitely on the two big announcements made this week on HP Propel and HP Service Anywhere. If you’ve not yet met our newest ITSM family members, allow us to introduce you.



Meet HP Propel:


HP Propel is our new, cloud-based service solution. The new portal transforms IT into a broker that can deliver services within an organization with greater speed, flexibility, responsiveness and efficiency. HP Propel enables IT organizations to deliver self-service capabilities to end users, which provides added simplicity and a unifying framework for enterprise multi-sourced IT services in the back end.


In addition to end user satisfaction, HP Propel provides these benefits to enterprises utilizing the portal:

1)      Increased employee satisfaction and productivity by addressing the full spectrum of IT services demand              through a self-service catalog that accelerates delivery of IT services.

2)      Improved efficiency of IT organization by reducing service desk incidents and simplifying management of              multiple IT suppliers through a single portal.

3)      Protection of current investment in back-end systems and processes as HP Propel is delivered as a cloud              service that complements existing deployments.


A free version of HP Propel is available on both desktop and mobile platforms. To try it now or for additional information, visit or stop by our booth at Discover.


Meet the new HP Service Anywhere:

The latest version of HP Service Anywhere, a cloud based ITSM solution, is built to harness the powerful technologies of cloud, big data, mobile and social through the new style of IT. Powered by HAVEn, HP’s big data platform, HP Service Anywhere helps to drive collective insight, solve problems faster and makes better decisions for IT departments. The result?  HP Service Anywhere successfully bridges the gap between IT and the business with the power of social insight. By utilizing social insight, the enterprise can enable intelligent employee self-service, provide users with a one-stop shop for their IT needs and engage users with a consumer-level experience that they expect. With Service Anywhere, both the business and IT can build towards the new style of IT and make a more socially collaborative enterprise. Learn more in our recent blog or come experience it yourself at booth 4614!


That officially brings HP Discover day one to a close. If you haven’t come by to see us yet, please do! If you’re not on-site, join in the fun on Twitter with us at @HPITSM and stream the event live online!

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Being number two in the ITSM install-based software industry, we feel it's our duty to enlighten and educate you about everything ITSM. We'll pose questions, analyze research and discuss the newest industry trends. Welcome!

on ‎12-12-2013 02:42 AM

Following up on HP Service Anywhere from Barcelona after a couple of action packed days,


I talked to a number of very seasoned ITSM professionals (aka not easily impressed) and their feedback on the new version has been very positive. Usability and "cleanness" of the user interface and ease of configuration/administration were commonly mentioned. The service catalog and request fulfillment capabilities were specifically called out. And reflecting the Social Insight theme, the tightly interwoven knowledge management with self-service service support was uniformly called out as innovative demonstrating where ITSM self service moving towards.


I was one happy HP ITSM'er


P.S. Speaking of action packed days and news ways of leveraging/processing information (knowledge management, ticket prepopulation, problem affinity heats maps, ...), the ITSM Movie Guy (aka Scott Knox) was also very busy on the other far end of the exhibition hall ...

Mark Laird
on ‎10-02-2014 05:00 AM

Looking forward to seeing how this has all progress at the ITSM Customer Forum in Berlin next week.

Diana Wosik
on ‎10-05-2014 01:16 PM

Can't wait to test the Propel myself - I've just registered for a free trial

Mark Laird
on ‎10-07-2014 04:39 AM
Seen some good updates on Propel and a good demo of it in use. Looking forward to a more technical deep dive
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