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Re: HP Discover Day One: HP Propel and HP Service Anywhere steal the show

chuck_darst

Following up on HP Service Anywhere from Barcelona after a couple of action packed days,

 

I talked to a number of very seasoned ITSM professionals (aka not easily impressed) and their feedback on the new version has been very positive. Usability and "cleanness" of the user interface and ease of configuration/administration were commonly mentioned. The service catalog and request fulfillment capabilities were specifically called out. And reflecting the Social Insight theme, the tightly interwoven knowledge management with self-service service support was uniformly called out as innovative demonstrating where ITSM self service moving towards.

 

I was one happy HP ITSM'er

 

P.S. Speaking of action packed days and news ways of leveraging/processing information (knowledge management, ticket prepopulation, problem affinity heats maps, ...), the ITSM Movie Guy (aka Scott Knox) was also very busy on the other far end of the exhibition hall ...

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Following up on HP Service Anywhere from Barcelona after a couple of action packed days,

 

I talked to a number of very seasoned ITSM professionals (aka not easily impressed) and their feedback on the new version has been very positive. Usability and "cleanness" of the user interface and ease of configuration/administration were commonly mentioned. The service catalog and request fulfillment capabilities were specifically called out. And reflecting the Social Insight theme, the tightly interwoven knowledge management with self-service service support was uniformly called out as innovative demonstrating where ITSM self service moving towards.

 

I was one happy HP ITSM'er

 

P.S. Speaking of action packed days and news ways of leveraging/processing information (knowledge management, ticket prepopulation, problem affinity heats maps, ...), the ITSM Movie Guy (aka Scott Knox) was also very busy on the other far end of the exhibition hall ...

Mark Laird

Looking forward to seeing how this has all progress at the ITSM Customer Forum in Berlin next week.

Diana Wosik

Can't wait to test the Propel myself - I've just registered for a free trial

Mark Laird
Seen some good updates on Propel and a good demo of it in use. Looking forward to a more technical deep dive
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