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HP Service Manager – 10 (plus 1) of my favorites to look forward to at HP Discover

Michael Pott (michael_pott) ‎05-28-2014 02:15 AM - edited ‎05-30-2014 10:22 AM

Two weeks, that is how long I have to wait for my favorite event of the year! I am so excited to see what this year will bring - and now I know that I won’t have to wait too long. I narrowed my list of top events down to ten (with one additional) and I can’t wait to share with you.


Every year at HP Discover, there is variety of Business Breakout sessions (BBnnnn), Technical Breakout sessions (TBnnnn), Round Tables (RTnnnn), Discussion Forums (DFnnnn), Discover Theaters (DTnnnn) and Demos (DEMOnnnn).  Here are my favorite sessions. No surprise, they are all related to HP Service Manager. Some sessions do overlap; and I have indicated these with a (*)


Tuesday, June 10

RT3600 - HP Service Manager Round Table

Join experts from HP for an in-depth and wide-ranging industry discussion of ITSM and related topics such as configuration management.

-> 11:30 – 12:30


Wednesday, June 11

BB3448 - Services and Portfolio Management keynote
Tony Sumpster and Daniel Lamb talk about Service and Portfolio Management. The session will include benefits and highlights of HP Service Anywhere, HP Propel, HP Service Manager, HP Asset Manager, HP Configuration Management System and HP Project and Portfolio Management. Discover how to improve your IT Service Portfolio Management solution, including reducing tickets by using HP’s connected intelligence-based on HAVEn.

-> 9:00 – 10:00


TB3451 - What’s New with HP Service Manager

In one of the most popular breakout sessions at HP Discover, HP product experts will discuss and demonstrate the latest release of HP Service Manager. You’ll receive an update on investment themes for upcoming releases. By the end of the session, you'll have a clear picture of what the software can do now and where it's headed tomorrow.

-> 10:30 – 11:30


Thursday, June 12

RT4712 - ITSM: Service catalog tips and tricks

Eric Krueger, Principal Consultant for HP Partner StrataCom, will lead attendees in a discussion surrounding best-practice Service Catalog processes including: building your service catalog portfolio, integrating service catalog workflow into your organization’s teams, and presenting and marketing your service catalog to your end-users.

-> 9:00 – 10:00


DF3606 - HP Service Manager Discussion Forum

Join experts from HP for an in-depth discussion on IT Service Management. Learn how you can reduce the number of service desk tickets by using connected intelligence.

-> 10:30 – 11:00


BB3549 – United Airlines: Achieving success by migrating to Service Manager 9.3

United Airlines recently upgraded from Service Manager Version 7.11 to 9.3. Attend this session to hear first-hand about the lessons learned, pitfalls to avoid, and other key details about United Airlines’ migration experience. In addition to migration goals achieved, United Airlines will also talk about how they gained greater value from Service Manager by upgrading to the current release.

-> 12:00 – 1:00


RT3601 - HP Service Manager Round Table (*)

This roundtable discussion will focus exclusively on HP Service Manager. HP product managers and research and development specialists will answer your questions and provide advice. Discuss topics and new capabilities such as service catalog, process designer, collaboration, and mobility.

-> 12:00 – 1:00


DT3099 - Streamline your processes, empower your users, and cut out the middle man by implementing Service Request Catalog (*)

By using the Service Request Catalog to support our Service and Support Portal, HP can reduce the number of calls and emails to our Global Solution Center (Help Desk) for ticket creation and routing. The Service Request Catalog enables our end users to order hardware, software, and services, as well as track orders to final delivery or consumption. Come to this session and learn from our experiences so you can benefit from deploying the Service Request Catalog, too.

-> 12:45 – 1:15


RT3605 - HP Service Manager Integrations Round Table

Join experts from HP Research & Development, Product Management, and Product Marketing for an in-depth discussion on HP Service Manager integrations.

-> 1:30 – 2:30


BB4301 - The IT Service Management program rollout (SM 9.3) at Royal Bank of Canada

Royal Bank of Canada (RBC) needed a single IT Service Management (ITSM) solution to support all its business needs enterprise-wide. This session will present a brief overview of RBC’s methodology and the lessons learned during the deployment.

-> 3:00 – 4:00


On all days during show floor opening hours, June 10-12

DEMO4261 – HP IT Service Management and HP Service Manager: Integration for ITIL

At this demo, you’ll see how the integration of HP IT Service Management (ITSM) and HP Service Manager provides ITIL-based solutions for incident, problem, change, service catalog, request, release, knowledge, and other management processes.


The list got longer than I originally anticipated. For more sessions related to the broader IT Service Management (ITSM) subject including HP Service Anywhere, HP Asset Manager and other products, visit the HP Discover Session Content Catalog and Scheduler.

What are your top picks from the list of sessions at HP Discover? Do not hesitate to drop a line in the comments section below.


Have a nice day,

Michael Pott (@michaelpott)


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About the Author


Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

on ‎05-28-2014 08:22 AM

And based on customer requests, we will be adding a couple of additional roundtables. More details coming soon.


So stay tuned.



on ‎05-29-2014 08:18 AM

For all current and future HP Service Manager customers Propel sessions are very relevant. We will reveal some secrets so you do not want to miss:


Tuesday: Propel Discussion Forum DF4340 at 1:00pm

Wednesday: Business breakout BB3007 at 12pm and the round table RT3381 at 16:30;

Thursday: Business breakout BB3334 at 10:30.

You can visit Propel booth 847 from Tuesday morning to Thursday afternoon.

And the final tip: we  still have a seat for you at Propel Special Interest Group (SIG) on Tuesday, June 10.


See you @Discover in Las Vegas



on ‎06-01-2014 09:49 AM

I have been working closely with our software engineers to prepare the Service Manager demo booth to show tons of exciting new functionality.  We can't wait to show it to everyone-- please come by the software pavillion, we are right by a coffee bar.




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