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Re: How a service catalog and/or an ITSM dashboard can help you in two new videos

John Stagaman

The My SM demo video is showing functionality that is no longer supported, and has not been supported for more than a year.

The video shows a Change Management dashboard that includes a record list on the MySM screen. With the 9.30 release in June 2011, the option to add record list elements to MySM was removed from Service Manager and record list components are no longer a feature of the dashboard.

 

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John Stagaman

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John Stagaman

The My SM demo video is showing functionality that is no longer supported, and has not been supported for more than a year.

The video shows a Change Management dashboard that includes a record list on the MySM screen. With the 9.30 release in June 2011, the option to add record list elements to MySM was removed from Service Manager and record list components are no longer a feature of the dashboard.

 

chuck_darst

John,

 

Great catch. You are correct.  The record list functionality was dropped due to performance related considerations. The rest of MySM does remain supported. We will adjust the video as appropriate. 

 

Chuck

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