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Re: How to bring chaos under control in the wild west of vendor sprawl—Part 2

chuck_darst

Sherry,

 

I agree that transformation is key to actually becoming an IT service broker. I also submit that this is a macro trend that is unavoidable - adapt or else ...

 

Just becoming Service Broker "aware" is a potential small first step for IT. I would argue that the avoiding dealing with the potential disintermediation of service consumption will not make IT happy, wealthy or wise (think service levels, costs, and risks). But, there is time. So, even ramping up on what it means to become a service broker is a solid beginning.

 

And of course, trying out Free Propel is also an easy, inexpensive way to dip one's toes into the pool.

 

Chuck

About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Sherry,

 

I agree that transformation is key to actually becoming an IT service broker. I also submit that this is a macro trend that is unavoidable - adapt or else ...

 

Just becoming Service Broker "aware" is a potential small first step for IT. I would argue that the avoiding dealing with the potential disintermediation of service consumption will not make IT happy, wealthy or wise (think service levels, costs, and risks). But, there is time. So, even ramping up on what it means to become a service broker is a solid beginning.

 

And of course, trying out Free Propel is also an easy, inexpensive way to dip one's toes into the pool.

 

Chuck

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